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We study a conversational recommendation model which dynamically manages users past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph, to allow for natural interactions and accurate recommendations. For this study, we create a new Memory Graph (MG) <--> Conversational Recommendation parallel corpus called MGConvRex with 7K+ human-to-human role-playing dialogs, grounded on a large-scale user memory bootstrapped from real-world user scenarios. MGConvRex captures human-level reasoning over user memory and has disjoint training/testing sets of users for zero-shot (cold-start) reasoning for recommendation. We propose a simple yet expandable formulation for constructing and updating the MG, and a reasoning model that predicts optimal dialog policies and recommendation items in unconstrained graph space. The prediction of our proposed model inherits the graph structure, providing a natural way to explain the models recommendation. Experiments are conducted for both offline metrics and online simulation, showing competitive results.
Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in existing CR
The goal of conversational machine reading is to answer user questions given a knowledge base text which may require asking clarification questions. Existing approaches are limited in their decision making due to struggles in extracting question-rela
For better user satisfaction and business effectiveness, more and more attention has been paid to the sequence-based recommendation system, which is used to infer the evolution of users dynamic preferences, and recent studies have noticed that the ev
This paper investigates a new task named Conversational Question Generation (CQG) which is to generate a question based on a passage and a conversation history (i.e., previous turns of question-answer pairs). CQG is a crucial task for developing inte
Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution to allevia