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The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when applying such systems in everyday situations. This paper contributes a novel method and analysis to investigate such problems as reported by users: We analysed 45,448 reviews of four apps on the Google Play Store (Facebook, Netflix, Google Maps and Google Assistant) with sentiment analysis and topic modelling to reveal problems during interaction that can be attributed to the apps algorithmic decision-making. We enriched this data with users coping and support strategies through a follow-up online survey (N=286). In particular, we found problems and strategies related to content, algorithm, user choice, and feedback. We discuss corresponding implications for designing user support, highlighting the importance of user control and explanations of output, rather than processes.
This reflection paper takes the 25th IUI conference milestone as an opportunity to analyse in detail the understanding of intelligence in the community: Despite the focus on intelligent UIs, it has remained elusive what exactly renders an interactive
Many visual analytics systems allow users to interact with machine learning models towards the goals of data exploration and insight generation on a given dataset. However, in some situations, insights may be less important than the production of an
This paper reports on an in-depth study of electrocardiogram (ECG) biometrics in everyday life. We collected ECG data from 20 people over a week, using a non-medical chest tracker. We evaluated user identification accuracy in several scenarios and ob
The conjugate gradient (CG) method, a standard and vital way of minimizing the energy of a variational state, is applied to solve several problems in Skyrmion physics. The single-Skyrmion profile optimizing the energy of a two-dimensional chiral magn
With the tremendous progress in sensing and IoT infrastructure, it is foreseeable that IoT systems will soon be available for commercial markets, such as in peoples homes. In this paper, we present a deployment study using sensors attached to househo