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Fast and Scalable Dialogue State Tracking with Explicit Modular Decomposition

تتبع حالة حوار سريعة وقابلة للتطوير مع تحلل وحدات صريحة

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 Publication date 2021
and research's language is English
 Created by Shamra Editor




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We present a fast and scalable architecture called Explicit Modular Decomposition (EMD), in which we incorporate both classification-based and extraction-based methods and design four modules (for clas- sification and sequence labelling) to jointly extract dialogue states. Experimental results based on the MultiWoz 2.0 dataset validates the superiority of our proposed model in terms of both complexity and scalability when compared to the state-of-the-art methods, especially in the scenario of multi-domain dialogues entangled with many turns of utterances.

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Abstract Tracking dialogue states to better interpret user goals and feed downstream policy learning is a bottleneck in dialogue management. Common practice has been to treat it as a problem of classifying dialogue content into a set of pre-defined s lot-value pairs, or generating values for different slots given the dialogue history. Both have limitations on considering dependencies that occur on dialogues, and are lacking of reasoning capabilities. This paper proposes to track dialogue states gradually with reasoning over dialogue turns with the help of the back-end data. Empirical results demonstrate that our method outperforms the state-of-the-art methods in terms of joint belief accuracy for MultiWOZ 2.1, a large-scale human--human dialogue dataset across multiple domains.
Recently, the focus of dialogue state tracking has expanded from single domain to multiple domains. The task is characterized by the shared slots between domains. As the scenario gets more complex, the out-of-vocabulary problem also becomes severer. Current models are not satisfactory for solving the challenges of ontology integration between domains and out-of-vocabulary problems. To address the problem, we explore the hierarchical semantic of ontology and enhance the interrelation between slots with masked hierarchical attention. In state value decoding stage, we solve the out-of-vocabulary problem by combining generation method and extraction method together. We evaluate the performance of our model on two representative datasets, MultiWOZ in English and CrossWOZ in Chinese. The results show that our model yields a significant performance gain over current state-of-the-art state tracking model and it is more robust to out-of-vocabulary problem compared with other methods.
Task-oriented conversational systems often use dialogue state tracking to represent the user's intentions, which involves filling in values of pre-defined slots. Many approaches have been proposed, often using task-specific architectures with special -purpose classifiers. Recently, good results have been obtained using more general architectures based on pretrained language models. Here, we introduce a new variation of the language modeling approach that uses schema-driven prompting to provide task-aware history encoding that is used for both categorical and non-categorical slots. We further improve performance by augmenting the prompting with schema descriptions, a naturally occurring source of in-domain knowledge. Our purely generative system achieves state-of-the-art performance on MultiWOZ 2.2 and achieves competitive performance on two other benchmarks: MultiWOZ 2.1 and M2M. The data and code will be available at https://github.com/chiahsuan156/DST-as-Prompting.
Sequence-to-sequence models have been applied to a wide variety of NLP tasks, but how to properly use them for dialogue state tracking has not been systematically investigated. In this paper, we study this problem from the perspectives of pre-trainin g objectives as well as the formats of context representations. We demonstrate that the choice of pre-training objective makes a significant difference to the state tracking quality. In particular, we find that masked span prediction is more effective than auto-regressive language modeling. We also explore using Pegasus, a span prediction-based pre-training objective for text summarization, for the state tracking model. We found that pre-training for the seemingly distant summarization task works surprisingly well for dialogue state tracking. In addition, we found that while recurrent state context representation works also reasonably well, the model may have a hard time recovering from earlier mistakes. We conducted experiments on the MultiWOZ 2.1-2.4, WOZ 2.0, and DSTC2 datasets with consistent observations.
Dialogue state tracking models play an important role in a task-oriented dialogue system. However, most of them model the slot types conditionally independently given the input. We discover that it may cause the model to be confused by slot types tha t share the same data type. To mitigate this issue, we propose TripPy-MRF and TripPy-LSTM that models the slots jointly. Our results show that they are able to alleviate the confusion mentioned above, and they push the state-of-the-art on dataset MultiWoz 2.1 from 58.7 to 61.3.

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