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Register a new userThe five Is: Key principles for interpretable and safe conversational AI
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Mattias Wahde
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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In this position paper, we present five key principles, namely interpretability, inherent capability to explain, independent data, interactive learning, and inquisitiveness, for the development of conversational AI that, unlike the currently popular black box approaches, is transparent and accountable. At present, there is a growing concern with the use of black box statistical language models: While displaying impressive average performance, such systems are also prone to occasional spectacular failures, for which there is no clear remedy. In an effort to initiate a discussion on possible alternatives, we outline and exemplify how our five principles enable the development of conversational AI systems that are transparent and thus safer for use. We also present some of the challenges inherent in the implementation of those principles.
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Current conversational AI systems aim to understand a set of pre-designed requests and execute related actions, which limits them to evolve naturally and adapt based on human interactions. Motivated by how children learn their first language interacting with adults, this paper describes a new Teachable AI system that is capable of learning new language nuggets called concepts, directly from end users using live interactive teaching sessions. The proposed setup uses three models to: a) Identify gaps in understanding automatically during live conversational interactions, b) Learn the respective interpretations of such unknown concepts from live interactions with users, and c) Manage a classroom sub-dialogue specifically tailored for interactive teaching sessions. We propose state-of-the-art transformer based neural architectures of models, fine-tuned on top of pre-trained models, and show accuracy improvements on the respective components. We demonstrate that this method is very promising in leading way to build more adaptive and personalized language understanding models.
Current state-of-the-art large-scale conversational AI or intelligent digital assistant systems in industry comprises a set of components such as Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU). For some of these systems that leverage a shared NLU ontology (e.g., a centralized intent/slot schema), there exists a separate skill routing component to correctly route a request to an appropriate skill, which is either a first-party or third-party application that actually executes on a user request. The skill routing component is needed as there are thousands of skills that can either subscribe to the same intent and/or subscribe to an intent under specific contextual conditions (e.g., device has a screen). Ensuring model robustness or resilience in the skill routing component is an important problem since skills may dynamically change their subscription in the ontology after the skill routing model has been deployed to production. We show how different modeling design choices impact the model robustness in the context of skill routing on a state-of-the-art commercial conversational AI system, specifically on the choices around data augmentation, model architecture, and optimization method. We show that applying data augmentation can be a very effective and practical way to drastically improve model robustness.
Sparse attention has been claimed to increase model interpretability under the assumption that it highlights influential inputs. Yet the attention distribution is typically over representations internal to the model rather than the inputs themselves, suggesting this assumption may not have merit. We build on the recent work exploring the interpretability of attention; we design a set of experiments to help us understand how sparsity affects our ability to use attention as an explainability tool. On three text classification tasks, we verify that only a weak relationship between inputs and co-indexed intermediate representations exists -- under sparse attention and otherwise. Further, we do not find any plausible mappings from sparse attention distributions to a sparse set of influential inputs through other avenues. Rather, we observe in this setting that inducing sparsity may make it less plausible that attention can be used as a tool for understanding model behavior.
There has been considerable progress made towards conversational models that generate coherent and fluent responses; however, this often involves training large language models on large dialogue datasets, such as Reddit. These large conversational models provide little control over the generated responses, and this control is further limited in the absence of annotated conversational datasets for attribute specific generation that can be used for fine-tuning the model. In this paper, we first propose and evaluate plug-and-play methods for controllable response generation, which does not require dialogue specific datasets and does not rely on fine-tuning a large model. While effective, the decoding procedure induces considerable computational overhead, rendering the conversational model unsuitable for interactive usage. To overcome this, we introduce an approach that does not require further computation at decoding time, while also does not require any fine-tuning of a large language model. We demonstrate, through extensive automatic and human evaluation, a high degree of control over the generated conversational responses with regard to multiple desired attributes, while being fluent.
This paper investigates a new task named Conversational Question Generation (CQG) which is to generate a question based on a passage and a conversation history (i.e., previous turns of question-answer pairs). CQG is a crucial task for developing intelligent agents that can drive question-answering style conversations or test user understanding of a given passage. Towards that end, we propose a new approach named Reinforced Dynamic Reasoning (ReDR) network, which is based on the general encoder-decoder framework but incorporates a reasoning procedure in a dynamic manner to better understand what has been asked and what to ask next about the passage. To encourage producing meaningful questions, we leverage a popular question answering (QA) model to provide feedback and fine-tune the question generator using a reinforcement learning mechanism. Empirical results on the recently released CoQA dataset demonstrate the effectiveness of our method in comparison with various baselines and model variants. Moreover, to show the applicability of our method, we also apply it to create multi-turn question-answering conversations for passages in SQuAD.
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