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An Adversarial Learning based Multi-Step Spoken Language Understanding System through Human-Computer Interaction

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 Added by Yu Wang
 Publication date 2021
and research's language is English




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Most of the existing spoken language understanding systems can perform only semantic frame parsing based on a single-round user query. They cannot take users feedback to update/add/remove slot values through multiround interactions with users. In this paper, we introduce a novel multi-step spoken language understanding system based on adversarial learning that can leverage the multiround users feedback to update slot values. We perform two experiments on the benchmark ATIS dataset and demonstrate that the new system can improve parsing performance by at least $2.5%$ in terms of F1, with only one round of feedback. The improvement becomes even larger when the number of feedback rounds increases. Furthermore, we also compare the new system with state-of-the-art dialogue state tracking systems and demonstrate that the new interactive system can perform better on multiround spoken language understanding tasks in terms of slot- and sentence-level accuracy.

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Spoken Language Understanding (SLU), a core component of the task-oriented dialogue system, expects a shorter inference latency due to the impatience of humans. Non-autoregressive SLU models clearly increase the inference speed but suffer uncoordinated-slot problems caused by the lack of sequential dependency information among each slot chunk. To gap this shortcoming, in this paper, we propose a novel non-autoregressive SLU model named Layered-Refine Transformer, which contains a Slot Label Generation (SLG) task and a Layered Refine Mechanism (LRM). SLG is defined as generating the next slot label with the token sequence and generated slot labels. With SLG, the non-autoregressive model can efficiently obtain dependency information during training and spend no extra time in inference. LRM predicts the preliminary SLU results from Transformers middle states and utilizes them to guide the final prediction. Experiments on two public datasets indicate that our model significantly improves SLU performance (1.5% on Overall accuracy) while substantially speed up (more than 10 times) the inference process over the state-of-the-art baseline.
Spoken Language Understanding (SLU) typically comprises of an automatic speech recognition (ASR) followed by a natural language understanding (NLU) module. The two modules process signals in a blocking sequential fashion, i.e., the NLU often has to wait for the ASR to finish processing on an utterance basis, potentially leading to high latencies that render the spoken interaction less natural. In this paper, we propose recurrent neural network (RNN) based incremental processing towards the SLU task of intent detection. The proposed methodology offers lower latencies than a typical SLU system, without any significant reduction in system accuracy. We introduce and analyze different recurrent neural network architectures for incremental and online processing of the ASR transcripts and compare it to the existing offline systems. A lexical End-of-Sentence (EOS) detector is proposed for segmenting the stream of transcript into sentences for intent classification. Intent detection experiments are conducted on benchmark ATIS, Snips and Facebooks multilingual task oriented dialog datasets modified to emulate a continuous incremental stream of words with no utterance demarcation. We also analyze the prospects of early intent detection, before EOS, with our proposed system.
This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazons virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWSs Amazon Lex SLU Service. The ASK emphasizes flexibility, predictability and a rapid iteration cycle for third party developers. It imposes inductive biases that allow it to learn robust SLU models from extremely small and sparse datasets and, in doing so, removes significant barriers to entry for software developers and dialogue systems researchers.
98 - Zijian Zhao , Su Zhu , Kai Yu 2019
Spoken Language Understanding (SLU) converts user utterances into structured semantic representations. Data sparsity is one of the main obstacles of SLU due to the high cost of human annotation, especially when domain changes or a new domain comes. In this work, we propose a data augmentation method with atomic templates for SLU, which involves minimum human efforts. The atomic templates produce exemplars for fine-grained constituents of semantic representations. We propose an encoder-decoder model to generate the whole utterance from atomic exemplars. Moreover, the generator could be transferred from source domains to help a new domain which has little data. Experimental results show that our method achieves significant improvements on DSTC 2&3 dataset which is a domain adaptation setting of SLU.
Spoken language understanding (SLU), which is a core component of the task-oriented dialogue system, has made substantial progress in the research of single-turn dialogue. However, the performance in multi-turn dialogue is still not satisfactory in the sense that the existing multi-turn SLU methods have low portability and compatibility for other single-turn SLU models. Further, existing multi-turn SLU methods do not exploit the historical predicted results when predicting the current utterance, which wastes helpful information. To gap those shortcomings, in this paper, we propose a novel Result-based Portable Framework for SLU (RPFSLU). RPFSLU allows most existing single-turn SLU models to obtain the contextual information from multi-turn dialogues and takes full advantage of predicted results in the dialogue history during the current prediction. Experimental results on the public dataset KVRET have shown that all SLU models in baselines acquire enhancement by RPFSLU on multi-turn SLU tasks.

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