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Register a new userJust ASK: Building an Architecture for Extensible Self-Service Spoken Language Understanding
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Added by
Anjishnu Kumar
Publication date
2017
fields
Informatics Engineering
and research's language is
English
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This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazons virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWSs Amazon Lex SLU Service. The ASK emphasizes flexibility, predictability and a rapid iteration cycle for third party developers. It imposes inductive biases that allow it to learn robust SLU models from extremely small and sparse datasets and, in doing so, removes significant barriers to entry for software developers and dialogue systems researchers.
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Spoken Language Understanding (SLU), a core component of the task-oriented dialogue system, expects a shorter inference latency due to the impatience of humans. Non-autoregressive SLU models clearly increase the inference speed but suffer uncoordinated-slot problems caused by the lack of sequential dependency information among each slot chunk. To gap this shortcoming, in this paper, we propose a novel non-autoregressive SLU model named Layered-Refine Transformer, which contains a Slot Label Generation (SLG) task and a Layered Refine Mechanism (LRM). SLG is defined as generating the next slot label with the token sequence and generated slot labels. With SLG, the non-autoregressive model can efficiently obtain dependency information during training and spend no extra time in inference. LRM predicts the preliminary SLU results from Transformers middle states and utilizes them to guide the final prediction. Experiments on two public datasets indicate that our model significantly improves SLU performance (1.5% on Overall accuracy) while substantially speed up (more than 10 times) the inference process over the state-of-the-art baseline.
Spoken language understanding (SLU) acts as a critical component in goal-oriented dialog systems. It typically involves identifying the speakers intent and extracting semantic slots from user utterances, which are known as intent detection (ID) and slot filling (SF). SLU problem has been intensively investigated in recent years. However, these methods just constrain SF results grammatically, solve ID and SF independently, or do not fully utilize the mutual impact of the two tasks. This paper proposes a multi-head self-attention joint model with a conditional random field (CRF) layer and a prior mask. The experiments show the effectiveness of our model, as compared with state-of-the-art models. Meanwhile, online education in China has made great progress in the last few years. But there are few intelligent educational dialog applications for students to learn foreign languages. Hence, we design an intelligent dialog robot equipped with different scenario settings to help students learn communication skills.
Spoken Language Understanding (SLU) converts user utterances into structured semantic representations. Data sparsity is one of the main obstacles of SLU due to the high cost of human annotation, especially when domain changes or a new domain comes. In this work, we propose a data augmentation method with atomic templates for SLU, which involves minimum human efforts. The atomic templates produce exemplars for fine-grained constituents of semantic representations. We propose an encoder-decoder model to generate the whole utterance from atomic exemplars. Moreover, the generator could be transferred from source domains to help a new domain which has little data. Experimental results show that our method achieves significant improvements on DSTC 2&3 dataset which is a domain adaptation setting of SLU.
End-to-end architectures have been recently proposed for spoken language understanding (SLU) and semantic parsing. Based on a large amount of data, those models learn jointly acoustic and linguistic-sequential features. Such architectures give very good results in the context of domain, intent and slot detection, their application in a more complex semantic chunking and tagging task is less easy. For that, in many cases, models are combined with an external language model to enhance their performance. In this paper we introduce a data efficient system which is trained end-to-end, with no additional, pre-trained external module. One key feature of our approach is an incremental training procedure where acoustic, language and semantic models are trained sequentially one after the other. The proposed model has a reasonable size and achieves competitive results with respect to state-of-the-art while using a small training dataset. In particular, we reach 24.02% Concept Error Rate (CER) on MEDIA/test while training on MEDIA/train without any additional data.
End-to-end (E2E) spoken language understanding (SLU) systems predict utterance semantics directly from speech using a single model. Previous work in this area has focused on targeted tasks in fixed domains, where the output semantic structure is assumed a priori and the input speech is of limited complexity. In this work we present our approach to developing an E2E model for generalized SLU in commercial voice assistants (VAs). We propose a fully differentiable, transformer-based, hierarchical system that can be pretrained at both the ASR and NLU levels. This is then fine-tuned on both transcription and semantic classification losses to handle a diverse set of intent and argument combinations. This leads to an SLU system that achieves significant improvements over baselines on a complex internal generalized VA dataset with a 43% improvement in accuracy, while still meeting the 99% accuracy benchmark on the popular Fluent Speech Commands dataset. We further evaluate our model on a hard test set, exclusively containing slot arguments unseen in training, and demonstrate a nearly 20% improvement, showing the efficacy of our approach in truly demanding VA scenarios.
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