Subscribe to the gold package and get unlimited access to Shamra Academy
Register a new userEnhancing the Generalization for Intent Classification and Out-of-Domain Detection in SLU
132
0
0.0
(
0
)
Added by
Yilin Shen
Publication date
2021
fields
Informatics Engineering
and research's language is
English
Ask ChatGPT about the research
No Arabic abstract
Intent classification is a major task in spoken language understanding (SLU). Since most models are built with pre-collected in-domain (IND) training utterances, their ability to detect unsupported out-of-domain (OOD) utterances has a critical effect in practical use. Recent works have shown that using extra data and labels can improve the OOD detection performance, yet it could be costly to collect such data. This paper proposes to train a model with only IND data while supporting both IND intent classification and OOD detection. Our method designs a novel domain-regularized module (DRM) to reduce the overconfident phenomenon of a vanilla classifier, achieving a better generalization in both cases. Besides, DRM can be used as a drop-in replacement for the last layer in any neural network-based intent classifier, providing a low-cost strategy for a significant improvement. The evaluation on four datasets shows that our method built on BERT and RoBERTa models achieves state-of-the-art performance against existing approaches and the strong baselines we created for the comparisons.
rate research
Read More
User queries for a real-world dialog system may sometimes fall outside the scope of the systems capabilities, but appropriate system responses will enable smooth processing throughout the human-computer interaction. This paper is concerned with the users intent, and focuses on out-of-scope intent classification in dialog systems. Although user intents are highly correlated with the application domain, few studies have exploited such correlations for intent classification. Rather than developing a two-stage approach that first classifies the domain and then the intent, we propose a hierarchical multi-task learning approach based on a joint model to classify domain and intent simultaneously. Novelties in the proposed approach include: (1) sharing supervised out-of-scope signals in joint modeling of domain and intent classification to replace a two-stage pipeline; and (2) introducing a hierarchical model that learns the intent and domain representations in the higher and lower layers respectively. Experiments show that the model outperforms existing methods in terms of accuracy, out-of-scope recall and F1. Additionally, threshold-based post-processing further improves performance by balancing precision and recall in intent classification.
Pretrained Transformer-based models were reported to be robust in intent classification. In this work, we first point out the importance of in-domain out-of-scope detection in few-shot intent recognition tasks and then illustrate the vulnerability of pretrained Transformer-based models against samples that are in-domain but out-of-scope (ID-OOS). We empirically show that pretrained models do not perform well on both ID-OOS examples and general out-of-scope examples, especially on fine-grained few-shot intent detection tasks. To figure out how the models mistakenly classify ID-OOS intents as in-scope intents, we further conduct analysis on confidence scores and the overlapping keywords and provide several prospective directions for future work. We release the relevant resources to facilitate future research.
For most intelligent assistant systems, it is essential to have a mechanism that detects out-of-domain (OOD) utterances automatically to handle noisy input properly. One typical approach would be introducing a separate class that contains OOD utterance examples combined with in-domain text samples into the classifier. However, since OOD utterances are usually unseen to the training datasets, the detection performance largely depends on the quality of the attached OOD text data with restricted sizes of samples due to computing limits. In this paper, we study how augmented OOD data based on sampling impact OOD utterance detection with a small sample size. We hypothesize that OOD utterance samples chosen randomly can increase the coverage of unknown OOD utterance space and enhance detection accuracy if they are more dispersed. Experiments show that given the same dataset with the same OOD sample size, the OOD utterance detection performance improves when OOD samples are more spread-out.
The task of identifying out-of-domain (OOD) input examples directly at test-time has seen renewed interest recently due to increased real world deployment of models. In this work, we focus on OOD detection for natural language sentence inputs to task-based dialog systems. Our findings are three-fold: First, we curate and release ROSTD (Real Out-of-Domain Sentences From Task-oriented Dialog) - a dataset of 4K OOD examples for the publicly available dataset from (Schuster et al. 2019). In contrast to existing settings which synthesize OOD examples by holding out a subset of classes, our examples were authored by annotators with apriori instructions to be out-of-domain with respect to the sentences in an existing dataset. Second, we explore likelihood ratio based approaches as an alternative to currently prevalent paradigms. Specifically, we reformulate and apply these approaches to natural language inputs. We find that they match or outperform the latter on all datasets, with larger improvements on non-artificial OOD benchmarks such as our dataset. Our ablations validate that specifically using likelihood ratios rather than plain likelihood is necessary to discriminate well between OOD and in-domain data. Third, we propose learning a generative classifier and computing a marginal likelihood (ratio) for OOD detection. This allows us to use a principled likelihood while at the same time exploiting training-time labels. We find that this approach outperforms both simple likelihood (ratio) based and other prior approaches. We are hitherto the first to investigate the use of generative classifiers for OOD detection at test-time.
In this paper, we study the few-shot multi-label classification for user intent detection. For multi-label intent detection, state-of-the-art work estimates label-instance relevance scores and uses a threshold to select multiple associated intent labels. To determine appropriate thresholds with only a few examples, we first learn universal thresholding experience on data-rich domains, and then adapt the thresholds to certain few-shot domains with a calibration based on nonparametric learning. For better calculation of label-instance relevance score, we introduce label name embedding as anchor points in representation space, which refines representations of different classes to be well-separated from each other. Experiments on two datasets show that the proposed model significantly outperforms strong baselines in both one-shot and five-shot settings.
suggested questions
Log in to be able to interact and post comments
comments
Fetching comments
Sign in to be able to follow your search criteria
