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Register a new userHow the Design of YouTube Influences User Sense of Agency
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Added by
Kai Lukoff
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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In the attention economy, video apps employ design mechanisms like autoplay that exploit psychological vulnerabilities to maximize watch time. Consequently, many people feel a lack of agency over their app use, which is linked to negative life effects such as loss of sleep. Prior design research has innovated external mechanisms that police multiple apps, such as lockout timers. In this work, we shift the focus to how the internal mechanisms of an app can support user agency, taking the popular YouTube mobile app as a test case. From a survey of 120 U.S. users, we find that autoplay and recommendations primarily undermine sense of agency, while search and playlists support it. From 13 co-design sessions, we find that when users have a specific intention for how they want to use YouTube they prefer interfaces that support greater agency. We discuss implications for how designers can help users reclaim a sense of agency over their media use.
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The number of user reviews of tourist attractions, restaurants, mobile apps, etc. is increasing for all languages; yet, research is lacking on how reviews in multiple languages should be aggregated and displayed. Speakers of different languages may have consistently different experiences, e.g., different information available in different languages at tourist attractions or different user experiences with software due to internationalization/localization choices. This paper assesses the similarity in the ratings given by speakers of different languages to London tourist attractions on TripAdvisor. The correlations between different languages are generally high, but some language pairs are more correlated than others. The results question the common practice of computing average ratings from reviews in many languages.
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Augmented Reality (AR) bridges the gap between the physical and virtual world. Through overlaying graphics on natural environments, users can immerse themselves in a tailored environment. This offers great benefits to mobile tourism, where points of interest (POIs) can be annotated on a smartphone screen. While a variety of apps currently exist, usability issues can discourage users from embracing AR. Interfaces can become cluttered with icons, with POI occlusion posing further challenges. In this paper, we use user-centred design (UCD) to develop an AR tourism app. We solicit requirements through a synthesis of domain analysis, tourist observation and semi-structured interviews. Whereas previous user-centred work has designed mock-ups, we iteratively develop a full Android app. This includes overhead maps and route navigation, in addition to a detailed AR browser. The final product is evaluated by 20 users, who participate in a tourism task in a UK city. Users regard the system as usable and intuitive, and suggest the addition of further customisation. We finish by critically analysing the challenges of a user-centred methodology.
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