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Register a new userDiscriminative Nearest Neighbor Few-Shot Intent Detection by Transferring Natural Language Inference
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Jianguo Zhang
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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Intent detection is one of the core components of goal-oriented dialog systems, and detecting out-of-scope (OOS) intents is also a practically important skill. Few-shot learning is attracting much attention to mitigate data scarcity, but OOS detection becomes even more challenging. In this paper, we present a simple yet effective approach, discriminative nearest neighbor classification with deep self-attention. Unlike softmax classifiers, we leverage BERT-style pairwise encoding to train a binary classifier that estimates the best matched training example for a user input. We propose to boost the discriminative ability by transferring a natural language inference (NLI) model. Our extensive experiments on a large-scale multi-domain intent detection task show that our method achieves more stable and accurate in-domain and OOS detection accuracy than RoBERTa-based classifiers and embedding-based nearest neighbor approaches. More notably, the NLI transfer enables our 10-shot model to perform competitively with 50-shot or even full-shot classifiers, while we can keep the inference time constant by leveraging a faster embedding retrieval model.
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In this paper, we study the few-shot multi-label classification for user intent detection. For multi-label intent detection, state-of-the-art work estimates label-instance relevance scores and uses a threshold to select multiple associated intent labels. To determine appropriate thresholds with only a few examples, we first learn universal thresholding experience on data-rich domains, and then adapt the thresholds to certain few-shot domains with a calibration based on nonparametric learning. For better calculation of label-instance relevance score, we introduce label name embedding as anchor points in representation space, which refines representations of different classes to be well-separated from each other. Experiments on two datasets show that the proposed model significantly outperforms strong baselines in both one-shot and five-shot settings.
Some NLP tasks can be solved in a fully unsupervised fashion by providing a pretrained language model with task descriptions in natural language (e.g., Radford et al., 2019). While this approach underperforms its supervised counterpart, we show in this work that the two ideas can be combined: We introduce Pattern-Exploiting Training (PET), a semi-supervised training procedure that reformulates input examples as cloze-style phrases to help language models understand a given task. These phrases are then used to assign soft labels to a large set of unlabeled examples. Finally, standard supervised training is performed on the resulting training set. For several tasks and languages, PET outperforms supervised training and strong semi-supervised approaches in low-resource settings by a large margin.
Non-parametric neural language models (NLMs) learn predictive distributions of text utilizing an external datastore, which allows them to learn through explicitly memorizing the training datapoints. While effective, these models often require retrieval from a large datastore at test time, significantly increasing the inference overhead and thus limiting the deployment of non-parametric NLMs in practical applications. In this paper, we take the recently proposed $k$-nearest neighbors language model (Khandelwal et al., 2019) as an example, exploring methods to improve its efficiency along various dimensions. Experiments on the standard WikiText-103 benchmark and domain-adaptation datasets show that our methods are able to achieve up to a 6x speed-up in inference speed while retaining comparable performance. The empirical analysis we present may provide guidelines for future research seeking to develop or deploy more efficient non-parametric NLMs.
As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.
In this paper, we focus on generating training examples for few-shot intents in the realistic imbalanced scenario. To build connections between existing many-shot intents and few-shot intents, we consider an intent as a combination of a domain and an action, and propose a composed variational natural language generator (CLANG), a transformer-based conditional variational autoencoder. CLANG utilizes two latent variables to represent the utterances corresponding to two different independent parts (domain and action) in the intent, and the latent variables are composed together to generate natural examples. Additionally, to improve the generator learning, we adopt the contrastive regularization loss that contrasts the in-class with the out-of-class utterance generation given the intent. To evaluate the quality of the generated utterances, experiments are conducted on the generalized few-shot intent detection task. Empirical results show that our proposed model achieves state-of-the-art performances on two real-world intent detection datasets.
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