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Register a new userNoise Robust Named Entity Understanding for Voice Assistants
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Joel Ruben Antony Moniz
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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No Arabic abstract
Named Entity Recognition (NER) and Entity Linking (EL) play an essential role in voice assistant interaction, but are challenging due to the special difficulties associated with spoken user queries. In this paper, we propose a novel architecture that jointly solves the NER and EL tasks by combining them in a joint reranking module. We show that our proposed framework improves NER accuracy by up to 3.13% and EL accuracy by up to 3.6% in F1 score. The features used also lead to better accuracies in other natural language understanding tasks, such as domain classification and semantic parsing.
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Named entity recognition (NER) is usually developed and tested on text from well-written sources. However, in intelligent voice assistants, where NER is an important component, input to NER may be noisy because of user or speech recognition error. In applications, entity labels may change frequently, and non-textual properties like topicality or popularity may be needed to choose among alternatives. We describe a NER system intended to address these problems. We test and train this system on a proprietary user-derived dataset. We compare with a baseline text-only NER system; the baseline enhanced with external gazetteers; and the baseline enhanced with the search and indirect labelling techniques we describe below. The final configuration gives around 6% reduction in NER error rate. We also show that this technique improves related tasks, such as semantic parsing, with an improvement of up to 5% in error rate.
End-to-end (E2E) spoken language understanding (SLU) systems predict utterance semantics directly from speech using a single model. Previous work in this area has focused on targeted tasks in fixed domains, where the output semantic structure is assumed a priori and the input speech is of limited complexity. In this work we present our approach to developing an E2E model for generalized SLU in commercial voice assistants (VAs). We propose a fully differentiable, transformer-based, hierarchical system that can be pretrained at both the ASR and NLU levels. This is then fine-tuned on both transcription and semantic classification losses to handle a diverse set of intent and argument combinations. This leads to an SLU system that achieves significant improvements over baselines on a complex internal generalized VA dataset with a 43% improvement in accuracy, while still meeting the 99% accuracy benchmark on the popular Fluent Speech Commands dataset. We further evaluate our model on a hard test set, exclusively containing slot arguments unseen in training, and demonstrate a nearly 20% improvement, showing the efficacy of our approach in truly demanding VA scenarios.
Named entity recognition (NER) is a well-studied task in natural language processing. However, the widely-used sequence labeling framework is difficult to detect entities with nested structures. In this work, we view nested NER as constituency parsing with partially-observed trees and model it with partially-observed TreeCRFs. Specifically, we view all labeled entity spans as observed nodes in a constituency tree, and other spans as latent nodes. With the TreeCRF we achieve a uniform way to jointly model the observed and the latent nodes. To compute the probability of partial trees with partial marginalization, we propose a variant of the Inside algorithm, the textsc{Masked Inside} algorithm, that supports different inference operations for different nodes (evaluation for the observed, marginalization for the latent, and rejection for nodes incompatible with the observed) with efficient parallelized implementation, thus significantly speeding up training and inference. Experiments show that our approach achieves the state-of-the-art (SOTA) F1 scores on the ACE2004, ACE2005 dataset, and shows comparable performance to SOTA models on the GENIA dataset. Our approach is implemented at: url{https://github.com/FranxYao/Partially-Observed-TreeCRFs}.
We take a step towards addressing the under-representation of the African continent in NLP research by creating the first large publicly available high-quality dataset for named entity recognition (NER) in ten African languages, bringing together a variety of stakeholders. We detail characteristics of the languages to help researchers understand the challenges that these languages pose for NER. We analyze our datasets and conduct an extensive empirical evaluation of state-of-the-art methods across both supervised and transfer learning settings. We release the data, code, and models in order to inspire future research on African NLP.
Recently, considerable literature has grown up around the theme of few-shot named entity recognition (NER), but little published benchmark data specifically focused on the practical and challenging task. Current approaches collect existing supervised NER datasets and re-organize them to the few-shot setting for empirical study. These strategies conventionally aim to recognize coarse-grained entity types with few examples, while in practice, most unseen entity types are fine-grained. In this paper, we present Few-NERD, a large-scale human-annotated few-shot NER dataset with a hierarchy of 8 coarse-grained and 66 fine-grained entity types. Few-NERD consists of 188,238 sentences from Wikipedia, 4,601,160 words are included and each is annotated as context or a part of a two-level entity type. To the best of our knowledge, this is the first few-shot NER dataset and the largest human-crafted NER dataset. We construct benchmark tasks with different emphases to comprehensively assess the generalization capability of models. Extensive empirical results and analysis show that Few-NERD is challenging and the problem requires further research. We make Few-NERD public at https://ningding97.github.io/fewnerd/.
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