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Register a new userEnd-to-End Spoken Language Understanding for Generalized Voice Assistants
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Added by
Michael Saxon
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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End-to-end (E2E) spoken language understanding (SLU) systems predict utterance semantics directly from speech using a single model. Previous work in this area has focused on targeted tasks in fixed domains, where the output semantic structure is assumed a priori and the input speech is of limited complexity. In this work we present our approach to developing an E2E model for generalized SLU in commercial voice assistants (VAs). We propose a fully differentiable, transformer-based, hierarchical system that can be pretrained at both the ASR and NLU levels. This is then fine-tuned on both transcription and semantic classification losses to handle a diverse set of intent and argument combinations. This leads to an SLU system that achieves significant improvements over baselines on a complex internal generalized VA dataset with a 43% improvement in accuracy, while still meeting the 99% accuracy benchmark on the popular Fluent Speech Commands dataset. We further evaluate our model on a hard test set, exclusively containing slot arguments unseen in training, and demonstrate a nearly 20% improvement, showing the efficacy of our approach in truly demanding VA scenarios.
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End-to-end architectures have been recently proposed for spoken language understanding (SLU) and semantic parsing. Based on a large amount of data, those models learn jointly acoustic and linguistic-sequential features. Such architectures give very good results in the context of domain, intent and slot detection, their application in a more complex semantic chunking and tagging task is less easy. For that, in many cases, models are combined with an external language model to enhance their performance. In this paper we introduce a data efficient system which is trained end-to-end, with no additional, pre-trained external module. One key feature of our approach is an incremental training procedure where acoustic, language and semantic models are trained sequentially one after the other. The proposed model has a reasonable size and achieves competitive results with respect to state-of-the-art while using a small training dataset. In particular, we reach 24.02% Concept Error Rate (CER) on MEDIA/test while training on MEDIA/train without any additional data.
End-to-end approaches open a new way for more accurate and efficient spoken language understanding (SLU) systems by alleviating the drawbacks of traditional pipeline systems. Previous works exploit textual information for an SLU model via pre-training with automatic speech recognition or fine-tuning with knowledge distillation. To utilize textual information more effectively, this work proposes a two-stage textual knowledge distillation method that matches utterance-level representations and predicted logits of two modalities during pre-training and fine-tuning, sequentially. We use vq-wav2vec BERT as a speech encoder because it captures general and rich features. Furthermore, we improve the performance, especially in a low-resource scenario, with data augmentation methods by randomly masking spans of discrete audio tokens and contextualized hidden representations. Consequently, we push the state-of-the-art on the Fluent Speech Commands, achieving 99.7% test accuracy in the full dataset setting and 99.5% in the 10% subset setting. Throughout the ablation studies, we empirically verify that all used methods are crucial to the final performance, providing the best practice for spoken language understanding. Code is available at https://github.com/clovaai/textual-kd-slu.
End-to-end (E2E) spoken language understanding (SLU) can infer semantics directly from speech signal without cascading an automatic speech recognizer (ASR) with a natural language understanding (NLU) module. However, paired utterance recordings and corresponding semantics may not always be available or sufficient to train an E2E SLU model in a real production environment. In this paper, we propose to unify a well-optimized E2E ASR encoder (speech) and a pre-trained language model encoder (language) into a transformer decoder. The unified speech-language pre-trained model (SLP) is continually enhanced on limited labeled data from a target domain by using a conditional masked language model (MLM) objective, and thus can effectively generate a sequence of intent, slot type, and slot value for given input speech in the inference. The experimental results on two public corpora show that our approach to E2E SLU is superior to the conventional cascaded method. It also outperforms the present state-of-the-art approaches to E2E SLU with much less paired data.
Spoken language understanding (SLU) refers to the process of inferring the semantic information from audio signals. While the neural transformers consistently deliver the best performance among the state-of-the-art neural architectures in field of natural language processing (NLP), their merits in a closely related field, i.e., spoken language understanding (SLU) have not beed investigated. In this paper, we introduce an end-to-end neural transformer-based SLU model that can predict the variable-length domain, intent, and slots vectors embedded in an audio signal with no intermediate token prediction architecture. This new architecture leverages the self-attention mechanism by which the audio signal is transformed to various sub-subspaces allowing to extract the semantic context implied by an utterance. Our end-to-end transformer SLU predicts the domains, intents and slots in the Fluent Speech Commands dataset with accuracy equal to 98.1 %, 99.6 %, and 99.6 %, respectively and outperforms the SLU models that leverage a combination of recurrent and convolutional neural networks by 1.4 % while the size of our model is 25% smaller than that of these architectures. Additionally, due to independent sub-space projections in the self-attention layer, the model is highly parallelizable which makes it a good candidate for on-device SLU.
End-to-end spoken language understanding (SLU) models are a class of model architectures that predict semantics directly from speech. Because of their input and output types, we refer to them as speech-to-interpretation (STI) models. Previous works have successfully applied STI models to targeted use cases, such as recognizing home automation commands, however no study has yet addressed how these models generalize to broader use cases. In this work, we analyze the relationship between the performance of STI models and the difficulty of the use case to which they are applied. We introduce empirical measures of dataset semantic complexity to quantify the difficulty of the SLU tasks. We show that near-perfect performance metrics for STI models reported in the literature were obtained with datasets that have low semantic complexity values. We perform experiments where we vary the semantic complexity of a large, proprietary dataset and show that STI model performance correlates with our semantic complexity measures, such that performance increases as complexity values decrease. Our results show that it is important to contextualize an STI models performance with the complexity values of its training dataset to reveal the scope of its applicability.
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