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Register a new userRecipes for building an open-domain chatbot
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Added by
Jason Weston
Publication date
2020
fields
Informatics Engineering
and research's language is
English
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Building open-domain chatbots is a challenging area for machine learning research. While prior work has shown that scaling neural models in the number of parameters and the size of the data they are trained on gives improved results, we show that other ingredients are important for a high-performing chatbot. Good conversation requires a number of skills that an expert conversationalist blends in a seamless way: providing engaging talking points and listening to their partners, and displaying knowledge, empathy and personality appropriately, while maintaining a consistent persona. We show that large scale models can learn these skills when given appropriate training data and choice of generation strategy. We build variants of these recipes with 90M, 2.7B and 9.4B parameter models, and make our models and code publicly available. Human evaluations show our best models are superior to existing approaches in multi-turn dialogue in terms of engagingness and humanness measurements. We then discuss the limitations of this work by analyzing failure cases of our models.
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A good open-domain chatbot should avoid presenting contradictory responses about facts or opinions in a conversational session, known as its consistency capacity. However, evaluating the consistency capacity of a chatbot is still challenging. Employing human judges to interact with chatbots on purpose to check their capacities is costly and low-efficient, and difficult to get rid of subjective bias. In this paper, we propose the Addressing Inquiries about History (AIH), an efficient and practical framework for the consistency evaluation. At the conversation stage, AIH attempts to address appropriate inquiries about the dialogue history to induce the chatbot to redeclare the historical facts or opinions. We carry out the conversation between chatbots, which is more efficient than the human-bot interaction and can also alleviate the subjective bias. In this way, we manage to rapidly obtain a dialog session that contains responses with high contradiction possibilities. At the contradiction recognition stage, we can either employ human judges or a natural language inference (NLI) model to recognize whether the answers to the inquiries are contradictory with history. Finally, we are able to rank chatbots according to the contradiction statistics. Experiments on open-domain chatbots show that our approach can efficiently and reliably assess the consistency capacity of chatbots and achieve a high ranking correlation with the human evaluation. We release the framework and hope to help improve the consistency capacity of chatbots. footnote{url{https://github.com/ictnlp/AIH}}
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence, it is critical to learn the causes that evoke the users emotion for empathetic responding, a.k.a. emotion causes. To gather emotion causes in online environments, we leverage counseling strategies and develop an empathetic chatbot to utilize the causal emotion information. On a real-world online dataset, we verify the effectiveness of the proposed approach by comparing our chatbot with several SOTA methods using automatic metrics, expert-based human judgements as well as user-based online evaluation.
Code-switching is the communication phenomenon where speakers switch between different languages during a conversation. With the widespread adoption of conversational agents and chat platforms, code-switching has become an integral part of written conversations in many multi-lingual communities worldwide. This makes it essential to develop techniques for summarizing and understanding these conversations. Towards this objective, we introduce abstractive summarization of Hindi-English code-switched conversations and develop the first code-switched conversation summarization dataset - GupShup, which contains over 6,831 conversations in Hindi-English and their corresponding human-annotated summaries in English and Hindi-English. We present a detailed account of the entire data collection and annotation processes. We analyze the dataset using various code-switching statistics. We train state-of-the-art abstractive summarization models and report their performances using both automated metrics and human evaluation. Our results show that multi-lingual mBART and multi-view seq2seq models obtain the best performances on the new dataset
Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat agents. In particular, we want a conversational system to chat naturally with human and proactively guide the conversation to a designated target subject. The problem is challenging as no public data is available for learning such a target-guided strategy. We propose a structured approach that introduces coarse-grained keywords to control the intended content of system responses. We then attain smooth conversation transition through turn-level supervised learning, and drive the conversation towards the target with discourse-level constraints. We further derive a keyword-augmented conversation dataset for the study. Quantitative and human evaluations show our system can produce meaningful and effective conversations, significantly improving over other approaches.
Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al., 2020; Roller et al., 2020). However, if we want to build agents with human-like abilities, we must expand beyond handling just text. A particularly important topic is the ability to see images and communicate about what is perceived. With the goal of engaging humans in multi-modal dialogue, we investigate combining components from state-of-the-art open-domain dialogue agents with those from state-of-the-art vision models. We study incorporating different image fusion schemes and domain-adaptive pre-training and fine-tuning strategies, and show that our best resulting model outperforms strong existing models in multi-modal dialogue while simultaneously performing as well as its predecessor (text-only) BlenderBot (Roller et al., 2020) in text-based conversation. We additionally investigate and incorporate safety components in our final model, and show that such efforts do not diminish model performance with respect to engagingness metrics.
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