The aim of the research is to identify the level of internal service quality and job
satisfaction in the Holiday Beach property in Tartous, as well as to identify the role of
internal service quality in its various dimensions to achieve job satisfa
ction among workers
at the facility. The research is applied in 2015 on a sample of (55) employee. To achieve the
aim of the research, a questionnaire is designed consisting of two parts; the first dealt with
job satisfaction, and included (23) terms, and the second part dealt with the quality of
internal service including (18) terms. The research reached several conclusions, including:
The level of quality of internal services is a medium degree, and that the degree of job
satisfaction for workers about the quality of internal services is medium, and the presence of
a statistically significant relationship between the quality of internal services and job
satisfaction for workers in the facility. The research also found that there are no statistically
significant differences in the answers of the research sample members about the quality of
internal service depending on the sex variable, and the presence of statistically significant
differences depending on the educational qualification variable for of high studies graduates.
Results also showed that there were no statistically significant differences in the research
sample answers about the degree of job satisfaction among workers at the facility depending
on the variables (sex, educational qualification). The research also made several proposals,
including: providing high facilities in the internal service, which will positively reflect on the
satisfaction of the employees on the one hand, and on the external service on the other hand.
