This study discusses The quality of insurance service in the Syrian Insurance sector
from the viewpoint of the insured. The aim is to determine the standards used to measure
the quality of insurance service. It determines the presence level of thes
e standards in the
offered services. It also compares the quality of service in the public and private sectors.
This study concludes the dependence on six standards for the quality of insurance
service It clarifies that all these standards exist in a level exceeds the average slightly, but
the private sector surpasses the public sector concerning the third and sixth standards and
the level of quality.
This study recommends the necessity of improving the level of the quality of service
and responses to the insurance needs which are related to the six proposed standards.
This study also recommends the necessity of applying its method to do regular tests
on the quality of the insurance service in order to determine the positive and negative
points so that the positive points can be established and the negative points can be avoided.
This contributes to the improvement of the quality of insurance services in the Syrian
Insurance sector.
