Measuring and Improving Model-Moderator Collaboration using Uncertainty Estimation

Content moderation is often performed by a collaboration between humans and machine learning models. However, it is not well understood how to design the collaborative process so as to maximize the combined moderator-model system performance. This work presents a rigorous study of this problem, focusing on an approach that incorporates model uncertainty into the collaborative process. First, we introduce principled metrics to describe the performance of the collaborative system under capacity constraints on the human moderator, quantifying how efficiently the combined system utilizes human decisions. Using these metrics, we conduct a large benchmark study evaluating the performance of state-of-the-art uncertainty models under different collaborative review strategies. We find that an uncertainty-based strategy consistently outperforms the widely used strategy based on toxicity scores, and moreover that the choice of review strategy drastically changes the overall system performance. Our results demonstrate the importance of rigorous metrics for understanding and developing effective moderator-model systems for content moderation, as well as the utility of uncertainty estimation in this domain.

Posterior Differential Regularization with f-divergence for Improving Model Robustness

We address the problem of enhancing model robustness through regularization. Specifically, we focus on methods that regularize the model posterior difference between clean and noisy inputs. Theoretically, we provide a connection of two recent methods, Jacobian Regularization and Virtual Adversarial Training, under this framework. Additionally, we generalize the posterior differential regularization to the family of f-divergences and characterize the overall framework in terms of the Jacobian matrix. Empirically, we compare those regularizations and standard BERT training on a diverse set of tasks to provide a comprehensive profile of their effect on model generalization. For both fully supervised and semi-supervised settings, we show that regularizing the posterior difference with f-divergence can result in well-improved model robustness. In particular, with a proper f-divergence, a BERT-base model can achieve comparable generalization as its BERT-large counterpart for in-domain, adversarial and domain shift scenarios, indicating the great potential of the proposed framework for enhancing NLP model robustness.