Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is, from the cont
ext to response. We argue that conducting an empathetic conversation is a bidirectional process, where empathy occurs when the emotions of two interlocutors could converge on the same point, i.e., reaching an emotional consensus. Besides, we also find that the empathetic dialogue corpus is extremely limited, which further restricts the model performance. To address the above issues, we propose a dual-generative model, Dual-Emp, to simultaneously construct the emotional consensus and utilize some external unpaired data. Specifically, our model integrates a forward dialogue model, a backward dialogue model, and a discrete latent variable representing the emotional consensus into a unified architecture. Then, to alleviate the constraint of paired data, we extract unpaired emotional data from open-domain conversations and employ Dual-Emp to produce pseudo paired empathetic samples, which is more efficient and low-cost than the human annotation. Automatic and human evaluations demonstrate that our method outperforms competitive baselines in producing coherent and empathetic responses.
Knowledge-grounded dialogue generation has achieved promising performance with the engagement of external knowledge sources. Typical approaches towards this task usually perform relatively independent two sub-tasks, i.e., knowledge selection and know
ledge-aware response generation. In this paper, in order to improve the diversity of both knowledge selection and knowledge-aware response generation, we propose a collaborative latent variable (CoLV) model to integrate these two aspects simultaneously in separate yet collaborative latent spaces, so as to capture the inherent correlation between knowledge selection and response generation. During generation, our proposed model firstly draws knowledge candidate from the latent space conditioned on the dialogue context, and then samples a response from another collaborative latent space conditioned on both the context and the selected knowledge. Experimental results on two widely-used knowledge-grounded dialogue datasets show that our model outperforms previous methods on both knowledge selection and response generation.
Code-mixed language plays a crucial role in communication in multilingual societies. Though the recent growth of web users has greatly boosted the use of such mixed languages, the current generation of dialog systems is primarily monolingual. This in
crease in usage of code-mixed language has prompted dialog systems in a similar language. We present our work in Code-Mixed Dialog Generation, an unexplored task in code-mixed languages, generating utterances in code-mixed language rather than a single language that is more often just English. We present a new synthetic corpus in code-mix for dialogs, CM-DailyDialog, by converting an existing English-only dialog corpus to a mixed Hindi-English corpus. We then propose a baseline approach where we show the effectiveness of using mBART like multilingual sequence-to-sequence transformers for code-mixed dialog generation. Our best performing dialog models can conduct coherent conversations in Hindi-English mixed language as evaluated by human and automatic metrics setting new benchmarks for the Code-Mixed Dialog Generation task.
Conditioned dialogue generation suffers from the scarcity of labeled responses. In this work, we exploit labeled non-dialogue text data related to the condition, which are much easier to collect. We propose a multi-task learning approach to leverage
both labeled dialogue and text data. The 3 tasks jointly optimize the same pre-trained Transformer -- conditioned dialogue generation task on the labeled dialogue data, conditioned language encoding task and conditioned language generation task on the labeled text data. Experimental results show that our approach outperforms the state-of-the-art models by leveraging the labeled texts, and it also obtains larger improvement in performance comparing to the previous methods to leverage text data.
Dialogue systems pretrained with large language models generate locally coherent responses, but lack fine-grained control over responses necessary to achieve specific goals. A promising method to control response generation is exemplar-based generati
on, in which models edit exemplar responses that are retrieved from training data, or hand-written to strategically address discourse-level goals, to fit new dialogue contexts. We present an Exemplar-based Dialogue Generation model, EDGE, that uses the semantic frames present in exemplar responses to guide response generation. We show that controlling dialogue generation based on the semantic frames of exemplars improves the coherence of generated responses, while preserving semantic meaning and conversation goals present in exemplar responses.
