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Pretrained Transformers achieve remarkable performance when training and test data are from the same distribution. However, in real-world scenarios, the model often faces out-of-distribution (OOD) instances that can cause severe semantic shift proble ms at inference time. Therefore, in practice, a reliable model should identify such instances, and then either reject them during inference or pass them over to models that handle another distribution. In this paper, we develop an unsupervised OOD detection method, in which only the in-distribution (ID) data are used in training. We propose to fine-tune the Transformers with a contrastive loss, which improves the compactness of representations, such that OOD instances can be better differentiated from ID ones. These OOD instances can then be accurately detected using the Mahalanobis distance in the model's penultimate layer. We experiment with comprehensive settings and achieve near-perfect OOD detection performance, outperforming baselines drastically. We further investigate the rationales behind the improvement, finding that more compact representations through margin-based contrastive learning bring the improvement. We release our code to the community for future research.
Detecting out-of-domain (OOD) intents is crucial for the deployed task-oriented dialogue system. Previous unsupervised OOD detection methods only extract discriminative features of different in-domain intents while supervised counterparts can directl y distinguish OOD and in-domain intents but require extensive labeled OOD data. To combine the benefits of both types, we propose a self-supervised contrastive learning framework to model discriminative semantic features of both in-domain intents and OOD intents from unlabeled data. Besides, we introduce an adversarial augmentation neural module to improve the efficiency and robustness of contrastive learning. Experiments on two public benchmark datasets show that our method can consistently outperform the baselines with a statistically significant margin.
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