Effectiveness of the training program from the trainees perspective by using Importance_Performance analysis Applied study on the Syrian Telecommunications Company

This study aims at demonstrating how effective the training programs are from the viewpoint of the Company's trainees, to know nature of the relationship between the training program dimen-sions and the effectiveness of the training programs, besidesshowing how IPA technology is used as a new management tool for dealing with the factors influencing the training programs effectiveness and to define the strategies to treat the training programs dimensions.