Recommendation dialogs require the system to build a social bond with users to gain trust and develop affinity in order to increase the chance of a successful recommendation. It is beneficial to divide up, such conversations with multiple subgoals (s
uch as social chat, question answering, recommendation, etc.), so that the system can retrieve appropriate knowledge with better accuracy under different subgoals. In this paper, we propose a unified framework for common knowledge-based multi-subgoal dialog: knowledge-enhanced multi-subgoal driven recommender system (KERS). We first predict a sequence of subgoals and use them to guide the dialog model to select knowledge from a sub-set of existing knowledge graph. We then propose three new mechanisms to filter noisy knowledge and to enhance the inclusion of cleaned knowledge in the dialog response generation process. Experiments show that our method obtains state-of-the-art results on DuRecDial dataset in both automatic and human evaluation.
Multilingual pretrained representations generally rely on subword segmentation algorithms to create a shared multilingual vocabulary. However, standard heuristic algorithms often lead to sub-optimal segmentation, especially for languages with limited
amounts of data. In this paper, we take two major steps towards alleviating this problem. First, we demonstrate empirically that applying existing subword regularization methods (Kudo, 2018; Provilkov et al., 2020) during fine-tuning of pre-trained multilingual representations improves the effectiveness of cross-lingual transfer. Second, to take full advantage of different possible input segmentations, we propose Multi-view Subword Regularization (MVR), a method that enforces the consistency of predictors between using inputs tokenized by the standard and probabilistic segmentations. Results on the XTREME multilingual benchmark (Hu et al., 2020) show that MVR brings consistent improvements of up to 2.5 points over using standard segmentation algorithms.
