This research deals with the relationship between the empowerment of
workers and the quality of work life in the telecommunication sector in Syria. The
objectives of this study are to determine the nature of the relationship between the
empowermen
t of workers and the quality of work life, and to determine the best
form of empowerment of employees required to achieve the quality of work life in
the organizations under study. The most important result of the study was that there
is a significant relationship between the empowerment of employees’ variables
including, delegation of authority, participation of workers in decision-making,
participation of workers in the ownership, encouragement of workers and the
appreciation of their ideas and suggestions, and the quality of work life in the
concerned organizations. The study also indicates that the appreciation of
achievement is the most variable of employee empowerment linked to the quality of
work life, followed by participation of workers in the property, and then the
delegation of authority. The study shows that the family life of the individual was far
from the concern of the companies under study. Moreover, noting that most
companies have a strategy for the delegation of authority and there is a limited
participation of the employees in decision making, healthcare insurance program
was not implemented properly despite the fact that the wages and compensation
system is fair.
