This study aims to recognize customers' attitude toward complaining in Mobile Telecommunication Service Sector in Syria and investigate its impact on customers' complaining behaviours , to achieve objectives of the research a questionnaire was design
ed and distributed to a sample of (560) customers of Syriatel and MTN mobile telecommunication companies, the data was analyzed by using a number of statistical methods in the program Statistical Package for Social Sciences (SPSS) V.17 . the results show that customers have positive attitude toward complaining ,customers are more likely to voicing their complaints to customer service employee ,in addition customers are more likely to engage in negative word of mouth than voicing their complaints to company .the results also show that customers attitude toward complaining have a positive impact on voice response ,and have a weak impact on negative word of mouth ,the study submitted some recommendations that could benefit the companies under the study.
This research deals with the study of the manifestations of the pre-Islamic poet
complaint of a lifetime, and through the manifestations of misery and helplessness;
complained forever that reflected the negative forces in both picture of ruins and
inability.
In fact, this points to horror as long he tried to draw a nominally to relax, or to prepare for
a specific matter. This horror is no more than time, as we find in this research a sense of
impotence, and the al-Jahili tries to overcome it at times, and surrender at others.
Impotence means man's inability, and the impossibility to achieve his goals. If man stops
helpless in front of disease, death and loss and others, the most felt thing is his failure to
resist fate.
This study begins by talking about the concept of eternity, then scrutinizes the al-
Jahili poets' view to fate. It manifests the revelations of complaint from fate with the two
pictures of ruins and inability.
