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Quotations are crucial for successful explanations and persuasions in interpersonal communications. However, finding what to quote in a conversation is challenging for both humans and machines. This work studies automatic quotation generation in an online conversation and explores how language consistency affects whether a quotation fits the given context. Here, we capture the contextual consistency of a quotation in terms of latent topics, interactions with the dialogue history, and coherence to the query turns existing content. Further, an encoder-decoder neural framework is employed to continue the context with a quotation via language generation. Experiment results on two large-scale datasets in English and Chinese demonstrate that our quotation generation model outperforms the state-of-the-art models. Further analysis shows that topic, interaction, and query consistency are all helpful to learn how to quote in online conversations.
This paper deals with the automatic analysis of conversations between a customer and an agent in a call centre of a customer care service. The purpose of the analysis is to hypothesize themes about problems and complaints discussed in the conversatio
The paper deals with the automatic analysis of real-life telephone conversations between an agent and a customer of a customer care service (ccs). The application domain is the public transportation system in Paris and the purpose is to collect stati
In recent years, world business in online discussions and opinion sharing on social media is booming. Re-entry prediction task is thus proposed to help people keep track of the discussions which they wish to continue. Nevertheless, existing works onl
Online peer-to-peer support platforms enable conversations between millions of people who seek and provide mental health support. If successful, web-based mental health conversations could improve access to treatment and reduce the global disease bur
Recently we proposed the Span Attribute Tagging (SAT) Model (Du et al., 2019) to infer clinical entities (e.g., symptoms) and their properties (e.g., duration). It tackles the challenge of large label space and limited training data using a hierarchi