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Online reviews play an integral part for success or failure of businesses. Prior to purchasing services or goods, customers first review the online comments submitted by previous customers. However, it is possible to superficially boost or hinder some businesses through posting counterfeit and fake reviews. This paper explores a natural language processing approach to identify fake reviews. We present a detailed analysis of linguistic features for distinguishing fake and trustworthy online reviews. We study 15 linguistic features and measure their significance and importance towards the classification schemes employed in this study. Our results indicate that fake reviews tend to include more redundant terms and pauses, and generally contain longer sentences. The application of several machine learning classification algorithms revealed that we were able to discriminate fake from real reviews with high accuracy using these linguistic features.
We use over 350,000 Yelp reviews on 5,000 restaurants to perform an ablation study on text preprocessing techniques. We also compare the effectiveness of several machine learning and deep learning models on predicting user sentiment (negative, neutra
With the rapid evolution of social media, fake news has become a significant social problem, which cannot be addressed in a timely manner using manual investigation. This has motivated numerous studies on automating fake news detection. Most studies
In the past few years, the growth of e-commerce and digital marketing in Vietnam has generated a huge volume of opinionated data. Analyzing those data would provide enterprises with insight for better business decisions. In this work, as part of the
The proliferation of fake news and its propagation on social media has become a major concern due to its ability to create devastating impacts. Different machine learning approaches have been suggested to detect fake news. However, most of those focu
Schizophrenia is one of the most disabling and difficult to treat of all human medical/health conditions, ranking in the top ten causes of disability worldwide. It has been a puzzle in part due to difficulty in identifying its basic, fundamental comp