This paper introduces a natural language understanding (NLU) framework for argumentative dialogue systems in the information-seeking and opinion building domain. Our approach distinguishes multiple user intents and identifies system arguments the user refers to in his or her natural language utterances. Our model is applicable in an argumentative dialogue system that allows the user to inform him-/herself about and build his/her opinion towards a controversial topic. In order to evaluate the proposed approach, we collect user utterances for the interaction with the respective system and labeled with intent and reference argument in an extensive online study. The data collection includes multiple topics and two different user types (native speakers from the UK and non-native speakers from China). The evaluation indicates a clear advantage of the utilized techniques over baseline approaches, as well as a robustness of the proposed approach against new topics and different language proficiency as well as cultural background of the user.
We have recently seen the emergence of several publicly available Natural Language Understanding (NLU) toolkits, which map user utterances to structured, but more abstract, Dialogue Act (DA) or Intent specifications, while making this process accessible to the lay developer. In this paper, we present the first wide coverage evaluation and comparison of some of the most popular NLU services, on a large, multi-domain (21 domains) dataset of 25K user utterances that we have collected and annotated with Intent and Entity Type specifications and which will be released as part of this submission. The results show that on Intent classification Watson significantly outperforms the other platforms, namely, Dialogflow, LUIS and Rasa; though these also perform well. Interestingly, on Entity Type recognition, Watson performs significantly worse due to its low Precision. Again, Dialogflow, LUIS and Rasa perform well on this task.
Cross-domain natural language generation (NLG) is still a difficult task within spoken dialogue modelling. Given a semantic representation provided by the dialogue manager, the language generator should generate sentences that convey desired information. Traditional template-based generators can produce sentences with all necessary information, but these sentences are not sufficiently diverse. With RNN-based models, the diversity of the generated sentences can be high, however, in the process some information is lost. In this work, we improve an RNN-based generator by considering latent information at the sentence level during generation using the conditional variational autoencoder architecture. We demonstrate that our model outperforms the original RNN-based generator, while yielding highly diverse sentences. In addition, our model performs better when the training data is limited.
This paper explores the task Natural Language Understanding (NLU) by looking at duplicate question detection in the Quora dataset. We conducted extensive exploration of the dataset and used various machine learning models, including linear and tree-based models. Our final finding was that a simple Continuous Bag of Words neural network model had the best performance, outdoing more complicated recurrent and attention based models. We also conducted error analysis and found some subjectivity in the labeling of the dataset.
Traditional slot filling in natural language understanding (NLU) predicts a one-hot vector for each word. This form of label representation lacks semantic correlation modelling, which leads to severe data sparsity problem, especially when adapting an NLU model to a new domain. To address this issue, a novel label embedding based slot filling framework is proposed in this paper. Here, distributed label embedding is constructed for each slot using prior knowledge. Three encoding methods are investigated to incorporate different kinds of prior knowledge about slots: atomic concepts, slot descriptions, and slot exemplars. The proposed label embeddings tend to share text patterns and reuses data with different slot labels. This makes it useful for adaptive NLU with limited data. Also, since label embedding is independent of NLU model, it is compatible with almost all deep learning based slot filling models. The proposed approaches are evaluated on three datasets. Experiments on single domain and domain adaptation tasks show that label embedding achieves significant performance improvement over traditional one-hot label representation as well as advanced zero-shot approaches.
Language models like BERT and SpanBERT pretrained on open-domain data have obtained impressive gains on various NLP tasks. In this paper, we probe the effectiveness of domain-adaptive pretraining objectives on downstream tasks. In particular, three objectives, including a novel objective focusing on modeling predicate-argument relations, are evaluated on two challenging dialogue understanding tasks. Experimental results demonstrate that domain-adaptive pretraining with proper objectives can significantly improve the performance of a strong baseline on these tasks, achieving the new state-of-the-art performances.
Waheed Ahmed Abro
,Annalena Aicher
,Niklas Rach
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(2021)
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"Natural Language Understanding for Argumentative Dialogue Systems in the Opinion Building Domain"
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Waheed Ahmed Abro
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