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Register a new userPersonal Productivity and Well-being -- Chapter 2 of the 2021 New Future of Work Report
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Longqi Yang
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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We now turn to understanding the impact that COVID-19 had on the personal productivity and well-being of information workers as their work practices were impacted by remote work. This chapter overviews peoples productivity, satisfaction, and work patterns, and shows that the challenges and benefits of remote work are closely linked. Looking forward, the infrastructure surrounding work will need to evolve to help people adapt to the challenges of remote and hybrid work.
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The 3rd edition of the Montreal AI Ethics Institutes The State of AI Ethics captures the most relevant developments in AI Ethics since October 2020. It aims to help anyone, from machine learning experts to human rights activists and policymakers, quickly digest and understand the fields ever-changing developments. Through research and article summaries, as well as expert commentary, this report distills the research and reporting surrounding various domains related to the ethics of AI, including: algorithmic injustice, discrimination, ethical AI, labor impacts, misinformation, privacy, risk and security, social media, and more. In addition, The State of AI Ethics includes exclusive content written by world-class AI Ethics experts from universities, research institutes, consulting firms, and governments. Unique to this report is The Abuse and Misogynoir Playbook, written by Dr. Katlyn Tuner (Research Scientist, Space Enabled Research Group, MIT), Dr. Danielle Wood (Assistant Professor, Program in Media Arts and Sciences; Assistant Professor, Aeronautics and Astronautics; Lead, Space Enabled Research Group, MIT) and Dr. Catherine DIgnazio (Assistant Professor, Urban Science and Planning; Director, Data + Feminism Lab, MIT). The piece (and accompanying infographic), is a deep-dive into the historical and systematic silencing, erasure, and revision of Black womens contributions to knowledge and scholarship in the United Stations, and globally. Exposing and countering this Playbook has become increasingly important following the firing of AI Ethics expert Dr. Timnit Gebru (and several of her supporters) at Google. This report should be used not only as a point of reference and insight on the latest thinking in the field of AI Ethics, but should also be used as a tool for introspection as we aim to foster a more nuanced conversation regarding the impacts of AI on the world.
Trends like digital transformation even intensify the already overwhelming mass of information knowledge workers face in their daily life. To counter this, we have been investigating knowledge work and information management support measures inspired by human forgetting. In this paper, we give an overview of solutions we have found during the last five years as well as challenges that still need to be tackled. Additionally, we share experiences gained with the prototype of a first forgetful information system used 24/7 in our daily work for the last three years. We also address the untapped potential of more explicated user context as well as features inspired by Memory Inhibition, which is our current focus of research.
Traditionally, the regime of mental healthcare has followed an episodic psychotherapy model wherein patients seek care from a provider through a prescribed treatment plan developed over multiple provider visits. Recent advances in wearable and mobile technology have generated increased interest in digital mental healthcare that enables individuals to address episodic mental health symptoms. However, these efforts are typically reactive and symptom-focused and do not provide comprehensive, wrap-around, customized treatments that capture an individuals holistic mental health model as it unfolds over time. Recognizing that each individual is unique, we present the notion of Personalized Mental Health Navigation (MHN): a therapist-in-the-loop, cybernetic goal-based system that deploys a continuous cyclic loop of measurement, estimation, guidance, to steer the individuals mental health state towards a healthy zone. We outline the major components of MHN that is premised on the development of an individuals personal mental health state, holistically represented by a high-dimensional cover of multiple knowledge layers such as emotion, biological patterns, sociology, behavior, and cognition. We demonstrate the feasibility of the personalized MHN approach via a 12-month pilot case study for holistic stress management in college students and highlight an instance of a therapist-in-the-loop intervention using MHN for monitoring, estimating, and proactively addressing moderately severe depression over a sustained period of time. We believe MHN paves the way to transform mental healthcare from the current passive, episodic, reactive process (where individuals seek help to address symptoms that have already manifested) to a continuous and navigational paradigm that leverages a personalized model of the individual, promising to deliver timely interventions to individuals in a holistic manner.
In recent years there has been an increasing trend in which data scientists and domain experts work together to tackle complex scientific questions. However, such collaborations often face challenges. In this paper, we aim to decipher this collaboration complexity through a semi-structured interview study with 22 interviewees from teams of bio-medical scientists collaborating with data scientists. In the analysis, we adopt the Olsons four-dimensions framework proposed in Distance Matters to code interview transcripts. Our findings suggest that besides the glitches in the collaboration readiness, technology readiness, and coupling of work dimensions, the tensions that exist in the common ground building process influence the collaboration outcomes, and then persist in the actual collaboration process. In contrast to prior works general account of building a high level of common ground, the breakdowns of content common ground together with the strengthen of process common ground in this process is more beneficial for scientific discovery. We discuss why that is and what the design suggestions are, and conclude the paper with future directions and limitations.
From massive face-recognition-based surveillance and machine-learning-based decision systems predicting crime recidivism rates, to the move towards automated health diagnostic systems, artificial intelligence (AI) is being used in scenarios that have serious consequences in peoples lives. However, this rapid permeation of AI into society has not been accompanied by a thorough investigation of the sociopolitical issues that cause certain groups of people to be harmed rather than advantaged by it. For instance, recent studies have shown that commercial face recognition systems have much higher error rates for dark skinned women while having minimal errors on light skinned men. A 2016 ProPublica investigation uncovered that machine learning based tools that assess crime recidivism rates in the US are biased against African Americans. Other studies show that natural language processing tools trained on newspapers exhibit societal biases (e.g. finishing the analogy Man is to computer programmer as woman is to X by homemaker). At the same time, books such as Weapons of Math Destruction and Automated Inequality detail how people in lower socioeconomic classes in the US are subjected to more automated decision making tools than those who are in the upper class. Thus, these tools are most often used on people towards whom they exhibit the most bias. While many technical solutions have been proposed to alleviate bias in machine learning systems, we have to take a holistic and multifaceted approach. This includes standardization bodies determining what types of systems can be used in which scenarios, making sure that automated decision tools are created by people from diverse backgrounds, and understanding the historical and political factors that disadvantage certain groups who are subjected to these tools.
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