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Register a new userIoT-Enabled Social Relationships Meet Artificial Social Intelligence
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Huansheng Ning Prof
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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With the recent advances of the Internet of Things, and the increasing accessibility of ubiquitous computing resources and mobile devices, the prevalence of rich media contents, and the ensuing social, economic, and cultural changes, computing technology and applications have evolved quickly over the past decade. They now go beyond personal computing, facilitating collaboration and social interactions in general, causing a quick proliferation of social relationships among IoT entities. The increasing number of these relationships and their heterogeneous social features have led to computing and communication bottlenecks that prevent the IoT network from taking advantage of these relationships to improve the offered services and customize the delivered content, known as relationship explosion. On the other hand, the quick advances in artificial intelligence applications in social computing have led to the emerging of a promising research field known as Artificial Social Intelligence (ASI) that has the potential to tackle the social relationship explosion problem. This paper discusses the role of IoT in social relationships detection and management, the problem of social relationships explosion in IoT and reviews the proposed solutions using ASI, including social-oriented machine-learning and deep-learning techniques.
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Artificial intelligence (AI) is now widely used to facilitate social interaction, but its impact on social relationships and communication is not well understood. We study the social consequences of one of the most pervasive AI applications: algorithmic response suggestions (smart replies). Two randomized experiments (n = 1036) provide evidence that a commercially-deployed AI changes how people interact with and perceive one another in pro-social and anti-social ways. We find that using algorithmic responses increases communication efficiency, use of positive emotional language, and positive evaluations by communication partners. However, consistent with common assumptions about the negative implications of AI, people are evaluated more negatively if they are suspected to be using algorithmic responses. Thus, even though AI can increase communication efficiency and improve interpersonal perceptions, it risks changing users language production and continues to be viewed negatively.
Decades of social science research identified ten fundamental dimensions that provide the conceptual building blocks to describe the nature of human relationships. Yet, it is not clear to what extent these concepts are expressed in everyday language and what role they have in shaping observable dynamics of social interactions. After annotating conversational text through crowdsourcing, we trained NLP tools to detect the presence of these types of interaction from conversations, and applied them to 160M messages written by geo-referenced Reddit users, 290k emails from the Enron corpus and 300k lines of dialogue from movie scripts. We show that social dimensions can be predicted purely from conversations with an AUC up to 0.98, and that the combination of the predicted dimensions suggests both the types of relationships people entertain (conflict vs. support) and the types of real-world communities (wealthy vs. deprived) they shape.
The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work cooperatively with AI systems. There is a vital need for research in AI and Cooperation that seeks to understand the ways in which systems of AIs and systems of AIs with people can engender cooperative behavior. Trust in AI is also key: trust that is intrinsic and trust that can only be earned over time. Here we use the term AI in its broadest sense, as employed by the recent 20-Year Community Roadmap for AI Research (Gil and Selman, 2019), including but certainly not limited to, recent advances in deep learning. With success, cooperation between humans and AIs can build society just as human-human cooperation has. Whether coming from an intrinsic willingness to be helpful, or driven through self-interest, human societies have grown strong and the human species has found success through cooperation. We cooperate in the small -- as family units, with neighbors, with co-workers, with strangers -- and in the large as a global community that seeks cooperative outcomes around questions of commerce, climate change, and disarmament. Cooperation has evolved in nature also, in cells and among animals. While many cases involving cooperation between humans and AIs will be asymmetric, with the human ultimately in control, AI systems are growing so complex that, even today, it is impossible for the human to fully comprehend their reasoning, recommendations, and actions when functioning simply as passive observers.
The Internet of Things (IoT) and edge computing applications aim to support a variety of societal needs, including the global pandemic situation that the entire world is currently experiencing and responses to natural disasters. The need for real-time interactive applications such as immersive video conferencing, augmented/virtual reality, and autonomous vehicles, in education, healthcare, disaster recovery and other domains, has never been higher. At the same time, there have been recent technological breakthroughs in highly relevant fields such as artificial intelligence (AI)/machine learning (ML), advanced communication systems (5G and beyond), privacy-preserving computations, and hardware accelerators. 5G mobile communication networks increase communication capacity, reduce transmission latency and error, and save energy -- capabilities that are essential for new applications. The envisioned future 6G technology will integrate many more technologies, including for example visible light communication, to support groundbreaking applications, such as holographic communications and high precision manufacturing. Many of these applications require computations and analytics close to application end-points: that is, at the edge of the network, rather than in a centralized cloud. AI techniques applied at the edge have tremendous potential both to power new applications and to need more efficient operation of edge infrastructure. However, it is critical to understand where to deploy AI systems within complex ecosystems consisting of advanced applications and the specific real-time requirements towards AI systems.
Like any technology, AI systems come with inherent risks and potential benefits. It comes with potential disruption of established norms and methods of work, societal impacts and externalities. One may think of the adoption of technology as a form of social contract, which may evolve or fluctuate in time, scale, and impact. It is important to keep in mind that for AI, meeting the expectations of this social contract is critical, because recklessly driving the adoption and implementation of unsafe, irresponsible, or unethical AI systems may trigger serious backlash against industry and academia involved which could take decades to resolve, if not actually seriously harm society. For the purpose of this paper, we consider that a social contract arises when there is sufficient consensus within society to adopt and implement this new technology. As such, to enable a social contract to arise for the adoption and implementation of AI, developing: 1) A socially accepted purpose, through 2) A safe and responsible method, with 3) A socially aware level of risk involved, for 4) A socially beneficial outcome, is key.
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