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Register a new userUsing Large Pretrained Language Models for Answering User Queries from Product Specifications
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Added by
Kalyani Roy
Publication date
2020
fields
Informatics Engineering
and research's language is
English
Authors
Kalyani Roy
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While buying a product from the e-commerce websites, customers generally have a plethora of questions. From the perspective of both the e-commerce service provider as well as the customers, there must be an effective question answering system to provide immediate answers to the user queries. While certain questions can only be answered after using the product, there are many questions which can be answered from the product specification itself. Our work takes a first step in this direction by finding out the relevant product specifications, that can help answering the user questions. We propose an approach to automatically create a training dataset for this problem. We utilize recently proposed XLNet and BERT architectures for this problem and find that they provide much better performance than the Siamese model, previously applied for this problem. Our model gives a good performance even when trained on one vertical and tested across different verticals.
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Product key memory (PKM) proposed by Lample et al. (2019) enables to improve prediction accuracy by increasing model capacity efficiently with insignificant computational overhead. However, their empirical application is only limited to causal language modeling. Motivated by the recent success of pretrained language models (PLMs), we investigate how to incorporate large PKM into PLMs that can be finetuned for a wide variety of downstream NLP tasks. We define a new memory usage metric, and careful observation using this metric reveals that most memory slots remain outdated during the training of PKM-augmented models. To train better PLMs by tackling this issue, we propose simple but effective solutions: (1) initialization from the model weights pretrained without memory and (2) augmenting PKM by addition rather than replacing a feed-forward network. We verify that both of them are crucial for the pretraining of PKM-augmented PLMs, enhancing memory utilization and downstream performance. Code and pretrained weights are available at https://github.com/clovaai/pkm-transformers.
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Metadata attributes (e.g., user and product IDs from reviews) can be incorporated as additional inputs to neural-based NLP models, by modifying the architecture of the models, in order to improve their performance. Recent models however rely on pretrained language models (PLMs), where previously used techniques for attribute injection are either nontrivial or ineffective. In this paper, we propose a lightweight and memory-efficient method to inject attributes to PLMs. We extend adapters, i.e. tiny plug-in feed-forward modules, to include attributes both independently of or jointly with the text. To limit the increase of parameters especially when the attribute vocabulary is large, we use low-rank approximations and hypercomplex multiplications, significantly decreasing the total parameters. We also introduce training mechanisms to handle domains in which attributes can be multi-labeled or sparse. Extensive experiments and analyses on eight datasets from different domains show that our method outperforms previous attribute injection methods and achieves state-of-the-art performance on various datasets.
A growing number of state-of-the-art transfer learning methods employ language models pretrained on large generic corpora. In this paper we present a conceptually simple and effective transfer learning approach that addresses the problem of catastrophic forgetting. Specifically, we combine the task-specific optimization function with an auxiliary language model objective, which is adjusted during the training process. This preserves language regularities captured by language models, while enabling sufficient adaptation for solving the target task. Our method does not require pretraining or finetuning separate components of the network and we train our models end-to-end in a single step. We present results on a variety of challenging affective and text classification tasks, surpassing well established transfer learning methods with greater level of complexity.
In this paper, we present our approach to extracting structured information from unstructured Electronic Health Records (EHR) [2] which can be used to, for example, study adverse drug reactions in patients due to chemicals in their products. Our solution uses a combination of Natural Language Processing (NLP) techniques and a web-based annotation tool to optimize the performance of a custom Named Entity Recognition (NER) [1] model trained on a limited amount of EHR training data. This work was presented at the first Health Search and Data Mining Workshop (HSDM 2020) [26]. We showcase a combination of tools and techniques leveraging the recent advancements in NLP aimed at targeting domain shifts by applying transfer learning and language model pre-training techniques [3]. We present a comparison of our technique to the current popular approaches and show the effective increase in performance of the NER model and the reduction in time to annotate data.A key observation of the results presented is that the F1 score of model (0.734) trained with our approach with just 50% of available training data outperforms the F1 score of the blank spaCy model without language model component (0.704) trained with 100% of the available training data. We also demonstrate an annotation tool to minimize domain expert time and the manual effort required to generate such a training dataset. Further, we plan to release the annotated dataset as well as the pre-trained model to the community to further research in medical health records.
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