No Arabic abstract
Dialogue summarization is a challenging problem due to the informal and unstructured nature of conversational data. Recent advances in abstractive summarization have been focused on data-hungry neural models and adapting these models to a new domain requires the availability of domain-specific manually annotated corpus created by linguistic experts. We propose a zero-shot abstractive dialogue summarization method that uses discourse relations to provide structure to conversations, and then uses an out-of-the-box document summarization model to create final summaries. Experiments on the AMI and ICSI meeting corpus, with document summarization models like PGN and BART, shows that our method improves the ROGUE score by up to 3 points, and even performs competitively against other state-of-the-art methods.
Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon progression and the key information for a certain topic is often scattered across multiple utterances of different speakers, which poses challenges to abstractly summarize dialogues. To capture the various topic information of a conversation and outline salient facts for the captured topics, this work proposes two topic-aware contrastive learning objectives, namely coherence detection and sub-summary generation objectives, which are expected to implicitly model the topic change and handle information scattering challenges for the dialogue summarization task. The proposed contrastive objectives are framed as auxiliary tasks for the primary dialogue summarization task, united via an alternative parameter updating strategy. Extensive experiments on benchmark datasets demonstrate that the proposed simple method significantly outperforms strong baselines and achieves new state-of-the-art performance. The code and trained models are publicly available via href{https://github.com/Junpliu/ConDigSum}{https://github.com/Junpliu/ConDigSum}.
High-quality dialogue-summary paired data is expensive to produce and domain-sensitive, making abstractive dialogue summarization a challenging task. In this work, we propose the first unsupervised abstractive dialogue summarization model for tete-a-tetes (SuTaT). Unlike standard text summarization, a dialogue summarization method should consider the multi-speaker scenario where the speakers have different roles, goals, and language styles. In a tete-a-tete, such as a customer-agent conversation, SuTaT aims to summarize for each speaker by modeling the customer utterances and the agent utterances separately while retaining their correlations. SuTaT consists of a conditional generative module and two unsupervised summarization modules. The conditional generative module contains two encoders and two decoders in a variational autoencoder framework where the dependencies between two latent spaces are captured. With the same encoders and decoders, two unsupervised summarization modules equipped with sentence-level self-attention mechanisms generate summaries without using any annotations. Experimental results show that SuTaT is superior on unsupervised dialogue summarization for both automatic and human evaluations, and is capable of dialogue classification and single-turn conversation generation.
In this paper, we aim to improve abstractive dialogue summarization quality and, at the same time, enable granularity control. Our model has two primary components and stages: 1) a two-stage generation strategy that generates a preliminary summary sketch serving as the basis for the final summary. This summary sketch provides a weakly supervised signal in the form of pseudo-labeled interrogative pronoun categories and key phrases extracted using a constituency parser. 2) A simple strategy to control the granularity of the final summary, in that our model can automatically determine or control the number of generated summary sentences for a given dialogue by predicting and highlighting different text spans from the source text. Our model achieves state-of-the-art performance on the largest dialogue summarization corpus SAMSum, with as high as 50.79 in ROUGE-L score. In addition, we conduct a case study and show competitive human evaluation results and controllability to human-annotated summaries.
Abstractive conversation summarization has received much attention recently. However, these generated summaries often suffer from insufficient, redundant, or incorrect content, largely due to the unstructured and complex characteristics of human-human interactions. To this end, we propose to explicitly model the rich structures in conversations for more precise and accurate conversation summarization, by first incorporating discourse relations between utterances and action triples (who-doing-what) in utterances through structured graphs to better encode conversations, and then designing a multi-granularity decoder to generate summaries by combining all levels of information. Experiments show that our proposed models outperform state-of-the-art methods and generalize well in other domains in terms of both automatic evaluations and human judgments. We have publicly released our code at https://github.com/GT-SALT/Structure-Aware-BART.
Meeting summarization is a challenging task due to its dynamic interaction nature among multiple speakers and lack of sufficient training data. Existing methods view the meeting as a linear sequence of utterances while ignoring the diverse relations between each utterance. Besides, the limited labeled data further hinders the ability of data-hungry neural models. In this paper, we try to mitigate the above challenges by introducing dialogue-discourse relations. First, we present a Dialogue Discourse-Dware Meeting Summarizer (DDAMS) to explicitly model the interaction between utterances in a meeting by modeling different discourse relations. The core module is a relational graph encoder, where the utterances and discourse relations are modeled in a graph interaction manner. Moreover, we devise a Dialogue Discourse-Aware Data Augmentation (DDADA) strategy to construct a pseudo-summarization corpus from existing input meetings, which is 20 times larger than the original dataset and can be used to pretrain DDAMS. Experimental results on AMI and ICSI meeting datasets show that our full system can achieve SOTA performance. Our codes will be available at: https://github.com/xcfcode/DDAMS.