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Register a new userThe Rise of Social Bots
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Added by
Emilio Ferrara
Publication date
2014
fields
Informatics Engineering
and research's language is
English
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The Turing test aimed to recognize the behavior of a human from that of a computer algorithm. Such challenge is more relevant than ever in todays social media context, where limited attention and technology constrain the expressive power of humans, while incentives abound to develop software agents mimicking humans. These social bots interact, often unnoticed, with real people in social media ecosystems, but their abundance is uncertain. While many bots are benign, one can design harmful bots with the goals of persuading, smearing, or deceiving. Here we discuss the characteristics of modern, sophisticated social bots, and how their presence can endanger online ecosystems and our society. We then review current efforts to detect social bots on Twitter. Features related to content, network, sentiment, and temporal patterns of activity are imitated by bots but at the same time can help discriminate synthetic behaviors from human ones, yielding signatures of engineered social tampering.
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The massive spread of digital misinformation has been identified as a major global risk and has been alleged to influence elections and threaten democracies. Communication, cognitive, social, and computer scientists are engaged in efforts to study the complex causes for the viral diffusion of misinformation online and to develop solutions, while search and social media platforms are beginning to deploy countermeasures. With few exceptions, these efforts have been mainly informed by anecdotal evidence rather than systematic data. Here we analyze 14 million messages spreading 400 thousand articles on Twitter during and following the 2016 U.S. presidential campaign and election. We find evidence that social bots played a disproportionate role in amplifying low-credibility content. Accounts that actively spread articles from low-credibility sources are significantly more likely to be bots. Automated accounts are particularly active in amplifying content in the very early spreading moments, before an article goes viral. Bots also target users with many followers through replies and mentions. Humans are vulnerable to this manipulation, retweeting bots who post links to low-credibility content. Successful low-credibility sources are heavily supported by social bots. These results suggest that curbing social bots may be an effective strategy for mitigating the spread of online misinformation.
Social media platforms attempting to curb abuse and misinformation have been accused of political bias. We deploy neutral social bots who start following different news sources on Twitter, and track them to probe distinct biases emerging from platform mechanisms versus user interactions. We find no strong or consistent evidence of political bias in the news feed. Despite this, the news and information to which U.S. Twitter users are exposed depend strongly on the political leaning of their early connections. The interactions of conservative accounts are skewed toward the right, whereas liberal accounts are exposed to moderate content shifting their experience toward the political center. Partisan accounts, especially conservative ones, tend to receive more followers and follow more automated accounts. Conservative accounts also find themselves in denser communities and are exposed to more low-credibility content.
Facebook announced a community review program in December 2019 and Twitter launched a community-based platform to address misinformation, called Birdwatch, in January 2021. We provide an overview of the potential affordances of such community based approaches to content moderation based on past research. While our analysis generally supports a community-based approach to content moderation, it also warns against potential pitfalls, particularly when the implementation of the new infrastructures does not promote diversity. We call for more multidisciplinary research utilizing methods from complex systems studies, behavioural sociology, and computational social science to advance the research on crowd-based content moderation.
The increasing pervasiveness of social media creates new opportunities to study human social behavior, while challenging our capability to analyze their massive data streams. One of the emerging tasks is to distinguish between different kinds of activities, for example engineered misinformation campaigns versus spontaneous communication. Such detection problems require a formal definition of meme, or unit of information that can spread from person to person through the social network. Once a meme is identified, supervised learning methods can be applied to classify different types of communication. The appropriate granularity of a meme, however, is hardly captured from existing entities such as tags and keywords. Here we present a framework for the novel task of detecting memes by clustering messages from large streams of social data. We evaluate various similarity measures that leverage content, metadata, network features, and their combinations. We also explore the idea of pre-clustering on the basis of existing entities. A systematic evaluation is carried out using a manually curated dataset as ground truth. Our analysis shows that pre-clustering and a combination of heterogeneous features yield the best trade-off between number of clusters and their quality, demonstrating that a simple combination based on pairwise maximization of similarity is as effective as a non-trivial optimization of parameters. Our approach is fully automatic, unsupervised, and scalable for real-time detection of memes in streaming data.
The popularity of social media platforms such as Twitter has led to the proliferation of automated bots, creating both opportunities and challenges in information dissemination, user engagements, and quality of services. Past works on profiling bots had been focused largely on malicious bots, with the assumption that these bots should be removed. In this work, however, we find many bots that are benign, and propose a new, broader categorization of bots based on their behaviors. This includes broadcast, consumption, and spam bots. To facilitate comprehensive analyses of bots and how they compare to human accounts, we develop a systematic profiling framework that includes a rich set of features and classifier bank. We conduct extensive experiments to evaluate the performances of different classifiers under varying time windows, identify the key features of bots, and infer about bots in a larger Twitter population. Our analysis encompasses more than 159K bot and human (non-bot) accounts in Twitter. The results provide interesting insights on the behavioral traits of both benign and malicious bots.
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