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More is Better: Enhancing Open-Domain Dialogue Generation via Multi-Source Heterogeneous Knowledge

أكثر من الأفضل: تعزيز جيل الحوار مفتوح المجال عبر المعرفة متعددة المصدر غير المتجانسة

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 Publication date 2021
and research's language is English
 Created by Shamra Editor




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Despite achieving remarkable performance, previous knowledge-enhanced works usually only use a single-source homogeneous knowledge base of limited knowledge coverage. Thus, they often degenerate into traditional methods because not all dialogues can be linked with knowledge entries. This paper proposes a novel dialogue generation model, MSKE-Dialog, to solve this issue with three unique advantages: (1) Rather than only one, MSKE-Dialog can simultaneously leverage multiple heterogeneous knowledge sources (it includes but is not limited to commonsense knowledge facts, text knowledge, infobox knowledge) to improve the knowledge coverage; (2) To avoid the topic conflict among the context and different knowledge sources, we propose a Multi-Reference Selection to better select context/knowledge; (3) We propose a Multi-Reference Generation to generate informative responses by referring to multiple generation references at the same time. Extensive evaluations on a Chinese dataset show the superior performance of this work against various state-of-the-art approaches. To our best knowledge, this work is the first to use the multi-source heterogeneous knowledge in the open-domain knowledge-enhanced dialogue generation.

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Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on knowledge sources to simplify the overall task, such as the existence of a single relevant knowledge sentence per context. In this work, we evaluate the existing state of open-domain conversation knowledge selection, showing where the existing methodologies regarding data and evaluation are flawed. We then improve on them by proposing a new framework for collecting relevant knowledge, and create an augmented dataset based on the Wizard of Wikipedia (WOW) corpus, which we call WOW++. WOW++ averages 8 relevant knowledge sentences per dialogue context, embracing the inherent ambiguity of open-domain dialogue knowledge selection. We then benchmark various knowledge ranking algorithms on this augmented dataset with both intrinsic evaluation and extrinsic measures of response quality, showing that neural rerankers that use WOW++ can outperform rankers trained on standard datasets.
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