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Improving Named Entity Recognition in Spoken Dialog Systems by Context and Speech Pattern Modeling

تحسين التعرف على الكيان المسمى في أنظمة الحوار المنطوق حسب النمذجة السياق ونمط الكلام

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 Publication date 2021
and research's language is English
 Created by Shamra Editor




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While named entity recognition (NER) from speech has been around as long as NER from written text has, the accuracy of NER from speech has generally been much lower than that of NER from text. The rise in popularity of spoken dialog systems such as Siri or Alexa highlights the need for more accurate NER from speech because NER is a core component for understanding what users said in dialogs. Deployed spoken dialog systems receive user input in the form of automatic speech recognition (ASR) transcripts, and simply applying NER model trained on written text to ASR transcripts often leads to low accuracy because compared to written text, ASR transcripts lack important cues such as punctuation and capitalization. Besides, errors in ASR transcripts also make NER from speech challenging. We propose two models that exploit dialog context and speech pattern clues to extract named entities more accurately from open-domain dialogs in spoken dialog systems. Our results show the benefit of modeling dialog context and speech patterns in two settings: a standard setting with random partition of data and a more realistic but also more difficult setting where many named entities encountered during deployment are unseen during training.



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Abstract In this work, we examine the ability of NER models to use contextual information when predicting the type of an ambiguous entity. We introduce NRB, a new testbed carefully designed to diagnose Name Regularity Bias of NER models. Our results indicate that all state-of-the-art models we tested show such a bias; BERT fine-tuned models significantly outperforming feature-based (LSTM-CRF) ones on NRB, despite having comparable (sometimes lower) performance on standard benchmarks. To mitigate this bias, we propose a novel model-agnostic training method that adds learnable adversarial noise to some entity mentions, thus enforcing models to focus more strongly on the contextual signal, leading to significant gains on NRB. Combining it with two other training strategies, data augmentation and parameter freezing, leads to further gains.
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