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Register a new userAlquist 4.0: Towards Social Intelligence Using Generative Models and Dialogue Personalization
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Added by
Petr Marek
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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The open domain-dialogue system Alquist has a goal to conduct a coherent and engaging conversation that can be considered as one of the benchmarks of social intelligence. The fourth version of the system, developed within the Alexa Prize Socialbot Grand Challenge 4, brings two main innovations. The first addresses coherence, and the second addresses the engagingness of the conversation. For innovations regarding coherence, we propose a novel hybrid approach combining hand-designed responses and a generative model. The proposed approach utilizes hand-designed dialogues, out-of-domain detection, and a neural response generator. Hand-designed dialogues walk the user through high-quality conversational flows. The out-of-domain detection recognizes that the user diverges from the predefined flow and prevents the system from producing a scripted response that might not make sense for unexpected user input. Finally, the neural response generator generates a response based on the context of the dialogue that correctly reacts to the unexpected user input and returns the dialogue to the boundaries of hand-designed dialogues. The innovations for engagement that we propose are mostly inspired by the famous exploration-exploitation dilemma. To conduct an engaging conversation with the dialogue partners, one has to learn their preferences and interests -- exploration. Moreover, to engage the partner, we have to utilize the knowledge we have already learned -- exploitation. In this work, we present the principles and inner workings of individual components of the open-domain dialogue system Alquist developed within the Alexa Prize Socialbot Grand Challenge 4 and the experiments we have conducted to evaluate them.
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This paper presents the second version of the dialogue system named Alquist competing in Amazon Alexa Prize 2018. We introduce a system leveraging ontology-based topic structure called topic nodes. Each of the nodes consists of several sub-dialogues, and each sub-dialogue has its own LSTM-based model for dialogue management. The sub-dialogues can be triggered according to the topic hierarchy or a user intent which allows the bot to create a unique experience during each session.
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Neural dialogue models have been widely adopted in various chatbot applications because of their good performance in simulating and generalizing human conversations. However, there exists a dark side of these models -- due to the vulnerability of neural networks, a neural dialogue model can be manipulated by users to say what they want, which brings in concerns about the security of practical chatbot services. In this work, we investigate whether we can craft inputs that lead a well-trained black-box neural dialogue model to generate targeted outputs. We formulate this as a reinforcement learning (RL) problem and train a Reverse Dialogue Generator which efficiently finds such inputs for targeted outputs. Experiments conducted on a representative neural dialogue model show that our proposed model is able to discover such desired inputs in a considerable portion of cases. Overall, our work reveals this weakness of neural dialogue models and may prompt further researches of developing corresponding solutions to avoid it.
All AI models are susceptible to learning biases in data that they are trained on. For generative dialogue models, being trained on real human conversations containing unbalanced gender and race/ethnicity references can lead to models that display learned biases, which we define here broadly as any measurable differences in the distributions of words or semantic content of conversations based on demographic groups. We measure the strength of such biases by producing artificial conversations between two copies of a dialogue model, conditioning one conversational partner to state a name commonly associated with a certain gender and/or race/ethnicity. We find that larger capacity models tend to exhibit more gender bias and greater stereotyping of occupations by gender. We show that several methods of tuning these dialogue models, specifically name scrambling, controlled generation, and unlikelihood training, are effective in reducing bias in conversation, including on a downstream conversational task. Name scrambling is also effective in lowering differences in token usage across conversations where partners have names associated with different genders or races/ethnicities.
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