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Register a new userConstraint based Knowledge Base Distillation in End-to-End Task Oriented Dialogs
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Added by
Dinesh Raghu
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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End-to-End task-oriented dialogue systems generate responses based on dialog history and an accompanying knowledge base (KB). Inferring those KB entities that are most relevant for an utterance is crucial for response generation. Existing state of the art scales to large KBs by softly filtering over irrelevant KB information. In this paper, we propose a novel filtering technique that consists of (1) a pairwise similarity based filter that identifies relevant information by respecting the n-ary structure in a KB record. and, (2) an auxiliary loss that helps in separating contextually unrelated KB information. We also propose a new metric -- multiset entity F1 which fixes a correctness issue in the existing entity F1 metric. Experimental results on three publicly available task-oriented dialog datasets show that our proposed approach outperforms existing state-of-the-art models.
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We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded in domain-specific flowcharts, which the agent is supposed to follow during the conversation. Our task exposes novel technical challenges for neural TOD, such as grounding an utterance to the flowchart without explicit annotation, referring to additional manual pages when user asks a clarification question, and ability to follow unseen flowcharts at test time. We release a dataset (FloDial) consisting of 2,738 dialogs grounded on 12 different troubleshooting flowcharts. We also design a neural model, FloNet, which uses a retrieval-augmented generation architecture to train the dialog agent. Our experiments find that FloNet can do zero-shot transfer to unseen flowcharts, and sets a strong baseline for future research.
Current task-oriented dialog (TOD) systems mostly manage structured knowledge (e.g. databases and tables) to guide the goal-oriented conversations. However, they fall short of handling dialogs which also involve unstructured knowledge (e.g. reviews and documents). In this paper, we formulate a task of modeling TOD grounded on a fusion of structured and unstructured knowledge. To address this task, we propose a TOD system with semi-structured knowledge management, SeKnow, which extends the belief state to manage knowledge with both structured and unstructured contents. Furthermore, we introduce two implementations of SeKnow based on a non-pretrained sequence-to-sequence model and a pretrained language model, respectively. Both implementations use the end-to-end manner to jointly optimize dialog modeling grounded on structured and unstructured knowledge. We conduct experiments on the modified version of MultiWOZ 2.1 dataset, where dialogs are processed to involve semi-structured knowledge. Experimental results show that SeKnow has strong performances in both end-to-end dialog and intermediate knowledge management, compared to existing TOD systems and their extensions with pipeline knowledge management schemes.
Recent studies try to build task-oriented dialogue systems in an end-to-end manner and the existing works make great progress on this task. However, there is still an issue need to be further considered, i.e., how to effectively represent the knowledge bases and incorporate that into dialogue systems. To solve this issue, we design a novel Transformer-based Context-aware Memory Generator to model the entities in knowledge bases, which can produce entity representations with perceiving all the relevant entities and dialogue history. Furthermore, we propose Context-aware Memory Enhanced Transformer (CMET), which can effectively aggregate information from the dialogue history and knowledge bases to generate more accurate responses. Through extensive experiments, our method can achieve superior performance over the state-of-the-art methods.
End-to-end speech translation (ST), which directly translates from source language speech into target language text, has attracted intensive attentions in recent years. Compared to conventional pipeline systems, end-to-end ST models have advantages of lower latency, smaller model size and less error propagation. However, the combination of speech recognition and text translation in one model is more difficult than each of these two tasks. In this paper, we propose a knowledge distillation approach to improve ST model by transferring the knowledge from text translation model. Specifically, we first train a text translation model, regarded as a teacher model, and then ST model is trained to learn output probabilities from teacher model through knowledge distillation. Experiments on English- French Augmented LibriSpeech and English-Chinese TED corpus show that end-to-end ST is possible to implement on both similar and dissimilar language pairs. In addition, with the instruction of teacher model, end-to-end ST model can gain significant improvements by over 3.5 BLEU points.
End-to-end approaches open a new way for more accurate and efficient spoken language understanding (SLU) systems by alleviating the drawbacks of traditional pipeline systems. Previous works exploit textual information for an SLU model via pre-training with automatic speech recognition or fine-tuning with knowledge distillation. To utilize textual information more effectively, this work proposes a two-stage textual knowledge distillation method that matches utterance-level representations and predicted logits of two modalities during pre-training and fine-tuning, sequentially. We use vq-wav2vec BERT as a speech encoder because it captures general and rich features. Furthermore, we improve the performance, especially in a low-resource scenario, with data augmentation methods by randomly masking spans of discrete audio tokens and contextualized hidden representations. Consequently, we push the state-of-the-art on the Fluent Speech Commands, achieving 99.7% test accuracy in the full dataset setting and 99.5% in the 10% subset setting. Throughout the ablation studies, we empirically verify that all used methods are crucial to the final performance, providing the best practice for spoken language understanding. Code is available at https://github.com/clovaai/textual-kd-slu.
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