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Register a new userTopic-Driven and Knowledge-Aware Transformer for Dialogue Emotion Detection
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Added by
Lixing Zhu
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Emotion detection in dialogues is challenging as it often requires the identification of thematic topics underlying a conversation, the relevant commonsense knowledge, and the intricate transition patterns between the affective states. In this paper, we propose a Topic-Driven Knowledge-Aware Transformer to handle the challenges above. We firstly design a topic-augmented language model (LM) with an additional layer specialized for topic detection. The topic-augmented LM is then combined with commonsense statements derived from a knowledge base based on the dialogue contextual information. Finally, a transformer-based encoder-decoder architecture fuses the topical and commonsense information, and performs the emotion label sequence prediction. The model has been experimented on four datasets in dialogue emotion detection, demonstrating its superiority empirically over the existing state-of-the-art approaches. Quantitative and qualitative results show that the model can discover topics which help in distinguishing emotion categories.
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Unlike well-structured text, such as news reports and encyclopedia articles, dialogue content often comes from two or more interlocutors, exchanging information with each other. In such a scenario, the topic of a conversation can vary upon progression and the key information for a certain topic is often scattered across multiple utterances of different speakers, which poses challenges to abstractly summarize dialogues. To capture the various topic information of a conversation and outline salient facts for the captured topics, this work proposes two topic-aware contrastive learning objectives, namely coherence detection and sub-summary generation objectives, which are expected to implicitly model the topic change and handle information scattering challenges for the dialogue summarization task. The proposed contrastive objectives are framed as auxiliary tasks for the primary dialogue summarization task, united via an alternative parameter updating strategy. Extensive experiments on benchmark datasets demonstrate that the proposed simple method significantly outperforms strong baselines and achieves new state-of-the-art performance. The code and trained models are publicly available via href{https://github.com/Junpliu/ConDigSum}{https://github.com/Junpliu/ConDigSum}.
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-specific information matters and is an indispensable part of a summary. To effectively perform topic modeling on dialogues and capture multi-role information, in this work we propose a novel topic-augmented two-stage dialogue summarizer (TDS) jointly with a saliency-aware neural topic model (SATM) for topic-oriented summarization of customer service dialogues. Comprehensive studies on a real-world Chinese customer service dataset demonstrated the superiority of our method against several strong baselines.
Knowledge-grounded dialogue is a task of generating a fluent and informative response based on both conversation context and a collection of external knowledge, in which knowledge selection plays an important role and attracts more and more research interest. However, most existing models either select only one knowledge or use all knowledge for responses generation. The former may lose valuable information in discarded knowledge, while the latter may bring a lot of noise. At the same time, many approaches need to train the knowledge selector with knowledge labels that indicate ground-truth knowledge, but these labels are difficult to obtain and require a large number of manual annotations. Motivated by these issues, we propose Knoformer, a dialogue response generation model based on reinforcement learning, which can automatically select one or more related knowledge from the knowledge pool and does not need knowledge labels during training. Knoformer is evaluated on two knowledge-guided conversation datasets, and achieves state-of-the-art performance.
Neural network models usually suffer from the challenge of incorporating commonsense knowledge into the open-domain dialogue systems. In this paper, we propose a novel knowledge-aware dialogue generation model (called TransDG), which transfers question representation and knowledge matching abilities from knowledge base question answering (KBQA) task to facilitate the utterance understanding and factual knowledge selection for dialogue generation. In addition, we propose a response guiding attention and a multi-step decoding strategy to steer our model to focus on relevant features for response generation. Experiments on two benchmark datasets demonstrate that our model has robust superiority over compared methods in generating informative and fluent dialogues. Our code is available at https://github.com/siat-nlp/TransDG.
The Emotion Cause Extraction (ECE)} task aims to identify clauses which contain emotion-evoking information for a particular emotion expressed in text. We observe that a widely-used ECE dataset exhibits a bias that the majority of annotated cause clauses are either directly before their associated emotion clauses or are the emotion clauses themselves. Existing models for ECE tend to explore such relative position information and suffer from the dataset bias. To investigate the degree of reliance of existing ECE models on clause relative positions, we propose a novel strategy to generate adversarial examples in which the relative position information is no longer the indicative feature of cause clauses. We test the performance of existing models on such adversarial examples and observe a significant performance drop. To address the dataset bias, we propose a novel graph-based method to explicitly model the emotion triggering paths by leveraging the commonsense knowledge to enhance the semantic dependencies between a candidate clause and an emotion clause. Experimental results show that our proposed approach performs on par with the existing state-of-the-art methods on the original ECE dataset, and is more robust against adversarial attacks compared to existing models.
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