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Added by
Junwei Bao Doctor
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem. Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation. In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses. In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation. Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.
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We study a conversational recommendation model which dynamically manages users past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph, to allow for natural interactions and accurate recommendations. For this study, we create a new Memory Graph (MG) <--> Conversational Recommendation parallel corpus called MGConvRex with 7K+ human-to-human role-playing dialogs, grounded on a large-scale user memory bootstrapped from real-world user scenarios. MGConvRex captures human-level reasoning over user memory and has disjoint training/testing sets of users for zero-shot (cold-start) reasoning for recommendation. We propose a simple yet expandable formulation for constructing and updating the MG, and a reasoning model that predicts optimal dialog policies and recommendation items in unconstrained graph space. The prediction of our proposed model inherits the graph structure, providing a natural way to explain the models recommendation. Experiments are conducted for both offline metrics and online simulation, showing competitive results.
Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in existing CRS to (1) traverse multiple reasoning paths over background knowledge to introduce relevant items and attributes, and (2) arrange selected entities appropriately under current system intents to control response generation. To address these issues, we propose CR-Walker in this paper, a model that performs tree-structured reasoning on a knowledge graph, and generates informative dialog acts to guide language generation. The unique scheme of tree-structured reasoning views the traversed entity at each hop as part of dialog acts to facilitate language generation, which links how entities are selected and expressed. Automatic and human evaluations show that CR-Walker can arrive at more accurate recommendation, and generate more informative and engaging responses.
Most conversational recommendation approaches are either not explainable, or they require external users knowledge for explaining or their explanations cannot be applied in real time due to computational limitations. In this work, we present a real time category based conversational recommendation approach, which can provide concise explanations without prior user knowledge being required. We first perform an explainable user model in the form of preferences over the items categories, and then use the category preferences to recommend items. The user model is performed by applying a BERT-based neural architecture on the conversation. Then, we translate the user model into item recommendation scores using a Feed Forward Network. User preferences during the conversation in our approach are represented by category vectors which are directly interpretable. The experimental results on the real conversational recommendation dataset ReDial demonstrate comparable performance to the state-of-the-art, while our approach is explainable. We also show the potential power of our framework by involving an oracle setting of category preference prediction.
Review rating prediction of text reviews is a rapidly growing technology with a wide range of applications in natural language processing. However, most existing methods either use hand-crafted features or learn features using deep learning with simple text corpus as input for review rating prediction, ignoring the hierarchies among data. In this paper, we propose a Hierarchical bi-directional self-attention Network framework (HabNet) for paper review rating prediction and recommendation, which can serve as an effective decision-making tool for the academic paper review process. Specifically, we leverage the hierarchical structure of the paper reviews with three levels of encoders: sentence encoder (level one), intra-review encoder (level two) and inter-review encoder (level three). Each encoder first derives contextual representation of each level, then generates a higher-level representation, and after the learning process, we are able to identify useful predictors to make the final acceptance decision, as well as to help discover the inconsistency between numerical review ratings and text sentiment conveyed by reviewers. Furthermore, we introduce two new metrics to evaluate models in data imbalance situations. Extensive experiments on a publicly available dataset (PeerRead) and our own collected dataset (OpenReview) demonstrate the superiority of the proposed approach compared with state-of-the-art methods.
Conversations aimed at determining good recommendations are iterative in nature. People often express their preferences in terms of a critique of the current recommendation (e.g., It doesnt look good for a date), requiring some degree of common sense for a preference to be inferred. In this work, we present a method for transforming a user critique into a positive preference (e.g., I prefer more romantic) in order to retrieve reviews pertaining to potentially better recommendations (e.g., Perfect for a romantic dinner). We leverage a large neural language model (LM) in a few-shot setting to perform critique-to-preference transformation, and we test two methods for retrieving recommendations: one that matches embeddings, and another that fine-tunes an LM for the task. We instantiate this approach in the restaurant domain and evaluate it using a new dataset of restaurant critiques. In an ablation study, we show that utilizing critique-to-preference transformation improves recommendations, and that there are at least three general cases that explain this improved performance.
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