Humans use commonsense reasoning (CSR) implicitly to produce natural and coherent responses in conversations. Aiming to close the gap between current response generation (RG) models and human communication abilities, we want to understand why RG models respond as they do by probing RG models understanding of commonsense reasoning that elicits proper responses. We formalize the problem by framing commonsense as a latent variable in the RG task and using explanations for responses as textual form of commonsense. We collect 6k annotated explanations justifying responses from four dialogue datasets and ask humans to verify them and propose two probing settings to evaluate RG models CSR capabilities. Probing results show that models fail to capture the logical relations between commonsense explanations and responses and fine-tuning on in-domain data and increasing model sizes do not lead to understanding of CSR for RG. We hope our study motivates more research in making RG models emulate the human reasoning process in pursuit of smooth human-AI communication.
Commonsense inference to understand and explain human language is a fundamental research problem in natural language processing. Explaining human conversations poses a great challenge as it requires contextual understanding, planning, inference, and several aspects of reasoning including causal, temporal, and commonsense reasoning. In this work, we introduce CIDER -- a manually curated dataset that contains dyadic dialogue explanations in the form of implicit and explicit knowledge triplets inferred using contextual commonsense inference. Extracting such rich explanations from conversations can be conducive to improving several downstream applications. The annotated triplets are categorized by the type of commonsense knowledge present (e.g., causal, conditional, temporal). We set up three different tasks conditioned on the annotated dataset: Dialogue-level Natural Language Inference, Span Extraction, and Multi-choice Span Selection. Baseline results obtained with transformer-based models reveal that the tasks are difficult, paving the way for promising future research. The dataset and the baseline implementations are publicly available at https://cider-task.github.io/cider/.
In comparison to the interpretation of classification models, the explanation of sequence generation models is also an important problem, however it has seen little attention. In this work, we study model-agnostic explanations of a representative text generation task -- dialogue response generation. Dialog response generation is challenging with its open-ended sentences and multiple acceptable responses. To gain insights into the reasoning process of a generation model, we propose anew method, local explanation of response generation (LERG) that regards the explanations as the mutual interaction of segments in input and output sentences. LERG views the sequence prediction as uncertainty estimation of a human response and then creates explanations by perturbing the input and calculating the certainty change over the human response. We show that LERG adheres to desired properties of explanations for text generation including unbiased approximation, consistency and cause identification. Empirically, our results show that our method consistently improves other widely used methods on proposed automatic- and human- evaluation metrics for this new task by 4.4-12.8%. Our analysis demonstrates that LERG can extract both explicit and implicit relations between input and output segments.
A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly focus on detecting and utilizing the users emotion for generating empathetic responses. However, since empathy includes both aspects of affection and cognition, we argue that in addition to identifying the users emotion, cognitive understanding of the users situation should also be considered. To this end, we propose a novel approach for empathetic response generation, which leverages commonsense to draw more information about the users situation and uses this additional information to further enhance the empathy expression in generated responses. We evaluate our approach on EmpatheticDialogues, which is a widely-used benchmark dataset for empathetic response generation. Empirical results demonstrate that our approach outperforms the baseline models in both automatic and human evaluations and can generate more informative and empathetic responses.
Generating fluent and informative responses is of critical importance for task-oriented dialogue systems. Existing pipeline approaches generally predict multiple dialogue acts first and use them to assist response generation. There are at least two shortcomings with such approaches. First, the inherent structures of multi-domain dialogue acts are neglected. Second, the semantic associations between acts and responses are not taken into account for response generation. To address these issues, we propose a neural co-generation model that generates dialogue acts and responses concurrently. Unlike those pipeline approaches, our act generation module preserves the semantic structures of multi-domain dialogue acts and our response generation module dynamically attends to different acts as needed. We train the two modules jointly using an uncertainty loss to adjust their task weights adaptively. Extensive experiments are conducted on the large-scale MultiWOZ dataset and the results show that our model achieves very favorable improvement over several state-of-the-art models in both automatic and human evaluations.
To diversify and enrich generated dialogue responses, knowledge-grounded dialogue has been investigated in recent years. The existing methods tackle the knowledge grounding challenge by retrieving the relevant sentences over a large corpus and augmenting the dialogues with explicit extra information. Despite their success, however, the existing works have drawbacks on the inference efficiency. This paper proposes KnowExpert, an end-to-end framework to bypass the explicit retrieval process and inject knowledge into the pre-trained language models with lightweight adapters and adapt to the knowledge-grounded dialogue task. To the best of our knowledge, this is the first attempt to tackle this challenge without retrieval in this task under an open-domain chit-chat scenario. The experimental results show that KknowExpert performs comparably with some retrieval-based baselines while being time-efficient in inference, demonstrating the potential of our proposed direction.