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WeChat AI & ICTs Submission for DSTC9 Interactive Dialogue Evaluation Track

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 Added by Zekang Li
 Publication date 2021
and research's language is English




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We participate in the DSTC9 Interactive Dialogue Evaluation Track (Gunasekara et al. 2020) sub-task 1 (Knowledge Grounded Dialogue) and sub-task 2 (Interactive Dialogue). In sub-task 1, we employ a pre-trained language model to generate topic-related responses and propose a response ensemble method for response selection. In sub-task2, we propose a novel Dialogue Planning Model (DPM) to capture conversation flow in the interaction with humans. We also design an integrated open-domain dialogue system containing pre-process, dialogue model, scoring model, and post-process, which can generate fluent, coherent, consistent, and humanlike responses. We tie 1st on human ratings and also get the highest Meteor, and Bert-score in sub-task 1, and rank 3rd on interactive human evaluation in sub-task 2.

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Current conversational AI systems aim to understand a set of pre-designed requests and execute related actions, which limits them to evolve naturally and adapt based on human interactions. Motivated by how children learn their first language interacting with adults, this paper describes a new Teachable AI system that is capable of learning new language nuggets called concepts, directly from end users using live interactive teaching sessions. The proposed setup uses three models to: a) Identify gaps in understanding automatically during live conversational interactions, b) Learn the respective interpretations of such unknown concepts from live interactions with users, and c) Manage a classroom sub-dialogue specifically tailored for interactive teaching sessions. We propose state-of-the-art transformer based neural architectures of models, fine-tuned on top of pre-trained models, and show accuracy improvements on the respective components. We demonstrate that this method is very promising in leading way to build more adaptive and personalized language understanding models.
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While recent years have witnessed the emergence of various explainable methods in machine learning, to what degree the explanations really represent the reasoning process behind the model prediction -- namely, the faithfulness of explanation -- is still an open problem. One commonly used way to measure faithfulness is textit{erasure-based} criteria. Though conceptually simple, erasure-based criterion could inevitably introduce biases and artifacts. We propose a new methodology to evaluate the faithfulness of explanations from the textit{counterfactual reasoning} perspective: the model should produce substantially different outputs for the original input and its corresponding counterfactual edited on a faithful feature. Specially, we introduce two algorithms to find the proper counterfactuals in both discrete and continuous scenarios and then use the acquired counterfactuals to measure faithfulness. Empirical results on several datasets show that compared with existing metrics, our proposed counterfactual evaluation method can achieve top correlation with the ground truth under diffe

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