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Register a new userObservational Study of Working from Home during the COVID-19 Pandemic Using Social Media Data
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Added by
Ziyu Xiong
Publication date
2021
fields
Informatics Engineering
and research's language is
English
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Since March 2020, companies nationwide have started work from home (WFH) due to the rapid increase of confirmed COVID-19 cases in an attempt to help prevent the coronavirus from spreading and rescue the economy from the pandemic. Many organizations have conducted surveys to understand peoples opinions towards WFH. However, the findings are limited due to small sample size and the dynamic topics over time. This study aims to understand the U.S. public opinions on working from home during the COVID-19 pandemic. We conduct a large-scale social media study using Twitter data to portrait different groups who have positive/negative opinions about WFH. We perform an ordinary least squares regression to investigate the relationship between the sentiment about WFH and user characteristics including gender, age, ethnicity, median household income, and population density. To better understand public opinion, we use latent Dirichlet allocation to extract topics and discover how tweet contents relate to peoples attitudes. These findings provide evidence that sentiment about WFH varies across user characteristics. Furthermore, the content analysis sheds light on the nuanced differences in sentiment and reveals disparities relate to WFH.
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The COVID-19 pandemic has affected peoples lives around the world on an unprecedented scale. We intend to investigate hoarding behaviors in response to the pandemic using large-scale social media data. First, we collect hoarding-related tweets shortly after the outbreak of the coronavirus. Next, we analyze the hoarding and anti-hoarding patterns of over 42,000 unique Twitter users in the United States from March 1 to April 30, 2020, and dissect the hoarding-related tweets by age, gender, and geographic location. We find the percentage of females in both hoarding and anti-hoarding groups is higher than that of the general Twitter user population. Furthermore, using topic modeling, we investigate the opinions expressed towards the hoarding behavior by categorizing these topics according to demographic and geographic groups. We also calculate the anxiety scores for the hoarding and anti-hoarding related tweets using a lexical approach. By comparing their anxiety scores with the baseline Twitter anxiety score, we reveal further insights. The LIWC anxiety mean for the hoarding-related tweets is significantly higher than the baseline Twitter anxiety mean. Interestingly, beer has the highest calculated anxiety score compared to other hoarded items mentioned in the tweets.
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