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SLURP: A Spoken Language Understanding Resource Package

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 Publication date 2020
and research's language is English




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Spoken Language Understanding infers semantic meaning directly from audio data, and thus promises to reduce error propagation and misunderstandings in end-user applications. However, publicly available SLU resources are limited. In this paper, we release SLURP, a new SLU package containing the following: (1) A new challenging dataset in English spanning 18 domains, which is substantially bigger and linguistically more diverse than existing datasets; (2) Competitive baselines based on state-of-the-art NLU and ASR systems; (3) A new transparent metric for entity labelling which enables a detailed error analysis for identifying potential areas of improvement. SLURP is available at https: //github.com/pswietojanski/slurp.



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Spoken Language Understanding (SLU) typically comprises of an automatic speech recognition (ASR) followed by a natural language understanding (NLU) module. The two modules process signals in a blocking sequential fashion, i.e., the NLU often has to wait for the ASR to finish processing on an utterance basis, potentially leading to high latencies that render the spoken interaction less natural. In this paper, we propose recurrent neural network (RNN) based incremental processing towards the SLU task of intent detection. The proposed methodology offers lower latencies than a typical SLU system, without any significant reduction in system accuracy. We introduce and analyze different recurrent neural network architectures for incremental and online processing of the ASR transcripts and compare it to the existing offline systems. A lexical End-of-Sentence (EOS) detector is proposed for segmenting the stream of transcript into sentences for intent classification. Intent detection experiments are conducted on benchmark ATIS, Snips and Facebooks multilingual task oriented dialog datasets modified to emulate a continuous incremental stream of words with no utterance demarcation. We also analyze the prospects of early intent detection, before EOS, with our proposed system.
End-to-end architectures have been recently proposed for spoken language understanding (SLU) and semantic parsing. Based on a large amount of data, those models learn jointly acoustic and linguistic-sequential features. Such architectures give very good results in the context of domain, intent and slot detection, their application in a more complex semantic chunking and tagging task is less easy. For that, in many cases, models are combined with an external language model to enhance their performance. In this paper we introduce a data efficient system which is trained end-to-end, with no additional, pre-trained external module. One key feature of our approach is an incremental training procedure where acoustic, language and semantic models are trained sequentially one after the other. The proposed model has a reasonable size and achieves competitive results with respect to state-of-the-art while using a small training dataset. In particular, we reach 24.02% Concept Error Rate (CER) on MEDIA/test while training on MEDIA/train without any additional data.
Visually-grounded models of spoken language understanding extract semantic information directly from speech, without relying on transcriptions. This is useful for low-resource languages, where transcriptions can be expensive or impossible to obtain. Recent work showed that these models can be improved if transcriptions are available at training time. However, it is not clear how an end-to-end approach compares to a traditional pipeline-based approach when one has access to transcriptions. Comparing different strategies, we find that the pipeline approach works better when enough text is available. With low-resource languages in mind, we also show that translations can be effectively used in place of transcriptions but more data is needed to obtain similar results.
Despite the promising results of current cross-lingual models for spoken language understanding systems, they still suffer from imperfect cross-lingual representation alignments between the source and target languages, which makes the performance sub-optimal. To cope with this issue, we propose a regularization approach to further align word-level and sentence-level representations across languages without any external resource. First, we regularize the representation of user utterances based on their corresponding labels. Second, we regularize the latent variable model (Liu et al., 2019) by leveraging adversarial training to disentangle the latent variables. Experiments on the cross-lingual spoken language understanding task show that our model outperforms current state-of-the-art methods in both few-shot and zero-shot scenarios, and our model, trained on a few-shot setting with only 3% of the target language training data, achieves comparable performance to the supervised training with all the training data.
Spoken language understanding (SLU), which is a core component of the task-oriented dialogue system, has made substantial progress in the research of single-turn dialogue. However, the performance in multi-turn dialogue is still not satisfactory in the sense that the existing multi-turn SLU methods have low portability and compatibility for other single-turn SLU models. Further, existing multi-turn SLU methods do not exploit the historical predicted results when predicting the current utterance, which wastes helpful information. To gap those shortcomings, in this paper, we propose a novel Result-based Portable Framework for SLU (RPFSLU). RPFSLU allows most existing single-turn SLU models to obtain the contextual information from multi-turn dialogues and takes full advantage of predicted results in the dialogue history during the current prediction. Experimental results on the public dataset KVRET have shown that all SLU models in baselines acquire enhancement by RPFSLU on multi-turn SLU tasks.

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