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Register a new userStreaming Language Identification using Combination of Acoustic Representations and ASR Hypotheses
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This paper presents our modeling and architecture approaches for building a highly accurate low-latency language identification system to support multilingual spoken queries for voice assistants. A common approach to solve multilingual speech recognition is to run multiple monolingual ASR systems in parallel and rely on a language identification (LID) component that detects the input language. Conventionally, LID relies on acoustic only information to detect input language. We propose an approach that learns and combines acoustic level representations with embeddings estimated on ASR hypotheses resulting in up to 50% relative reduction of identification error rate, compared to a model that uses acoustic only features. Furthermore, to reduce the processing cost and latency, we exploit a streaming architecture to identify the spoken language early when the system reaches a predetermined confidence level, alleviating the need to run multiple ASR systems until the end of input query. The combined acoustic and text LID, coupled with our proposed streaming runtime architecture, results in an average of 1500ms early identification for more than 50% of utterances, with almost no degradation in accuracy. We also show improved results by adopting a semi-supervised learning (SSL) technique using the newly proposed model architecture as a teacher model.
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Multilingual ASR technology simplifies model training and deployment, but its accuracy is known to depend on the availability of language information at runtime. Since language identity is seldom known beforehand in real-world scenarios, it must be inferred on-the-fly with minimum latency. Furthermore, in voice-activated smart assistant systems, language identity is also required for downstream processing of ASR output. In this paper, we introduce streaming, end-to-end, bilingual systems that perform both ASR and language identification (LID) using the recurrent neural network transducer (RNN-T) architecture. On the input side, embeddings from pretrained acoustic-only LID classifiers are used to guide RNN-T training and inference, while on the output side, language targets are jointly modeled with ASR targets. The proposed method is applied to two language pairs: English-Spanish as spoken in the United States, and English-Hindi as spoken in India. Experiments show that for English-Spanish, the bilingual joint ASR-LID architecture matches monolingual ASR and acoustic-only LID accuracies. For the more challenging (owing to within-utterance code switching) case of English-Hindi, English ASR and LID metrics show degradation. Overall, in scenarios where users switch dynamically between languages, the proposed architecture offers a promising simplification over running multiple monolingual ASR models and an LID classifier in parallel.
With the growing prevalence of psychological interventions, it is vital to have measures which rate the effectiveness of psychological care to assist in training, supervision, and quality assurance of services. Traditionally, quality assessment is addressed by human raters who evaluate recorded sessions along specific dimensions, often codified through constructs relevant to the approach and domain. This is however a cost-prohibitive and time-consuming method that leads to poor feasibility and limited use in real-world settings. To facilitate this process, we have developed an automated competency rating tool able to process the raw recorded audio of a session, analyzing who spoke when, what they said, and how the health professional used language to provide therapy. Focusing on a use case of a specific type of psychotherapy called Motivational Interviewing, our system gives comprehensive feedback to the therapist, including information about the dynamics of the session (e.g., therapists vs. clients talking time), low-level psychological language descriptors (e.g., type of questions asked), as well as other high-level behavioral constructs (e.g., the extent to which the therapist understands the clients perspective). We describe our platform and its performance using a dataset of more than 5,000 recordings drawn from its deployment in a real-world clinical setting used to assist training of new therapists. Widespread use of automated psychotherapy rating tools may augment experts capabilities by providing an avenue for more effective training and skill improvement, eventually leading to more positive clinical outcomes.
The idea of combining multiple languages recordings to train a single automatic speech recognition (ASR) model brings the promise of the emergence of universal speech representation. Recently, a Transformer encoder-decoder model has been shown to leverage multilingual data well in IPA transcriptions of languages presented during training. However, the representations it learned were not successful in zero-shot transfer to unseen languages. Because that model lacks an explicit factorization of the acoustic model (AM) and language model (LM), it is unclear to what degree the performance suffered from differences in pronunciation or the mismatch in phonotactics. To gain more insight into the factors limiting zero-shot ASR transfer, we replace the encoder-decoder with a hybrid ASR system consisting of a separate AM and LM. Then, we perform an extensive evaluation of monolingual, multilingual, and crosslingual (zero-shot) acoustic and language models on a set of 13 phonetically diverse languages. We show that the gain from modeling crosslingual phonotactics is limited, and imposing a too strong model can hurt the zero-shot transfer. Furthermore, we find that a multilingual LM hurts a multilingual ASR systems performance, and retaining only the target languages phonotactic data in LM training is preferable.
We introduce the problem of adapting a black-box, cloud-based ASR system to speech from a target accent. While leading online ASR services obtain impressive performance on main-stream accents, they perform poorly on sub-populations - we observed that the word error rate (WER) achieved by Googles ASR API on Indian accents is almost twice the WER on US accents. Existing adaptation methods either require access to model parameters or overlay an error-correcting module on output transcripts. We highlight the need for correlating outputs with the original speech to fix accent errors. Accordingly, we propose a novel coupling of an open-source accent-tuned local model with the black-box service where the output from the service guides frame-level inference in the local model. Our fine-grained merging algorithm is better at fixing accent errors than existing word-level combination strategies. Experiments on Indian and Australian accents with three leading ASR models as service, show that we achieve as much as 28% relative reduction in WER over both the local and service models.
End-to-end approaches for automatic speech recognition (ASR) benefit from directly modeling the probability of the word sequence given the input audio stream in a single neural network. However, compared to conventional ASR systems, these models typically require more data to achieve comparable results. Well-known model adaptation techniques, to account for domain and style adaptation, are not easily applicable to end-to-end systems. Conventional HMM-based systems, on the other hand, have been optimized for various production environments and use cases. In this work, we propose to combine the benefits of end-to-end approaches with a conventional system using an attention-based discriminative language model that learns to rescore the output of a first-pass ASR system. We show that learning to rescore a list of potential ASR outputs is much simpler than learning to generate the hypothesis. The proposed model results in 8% improvement in word error rate even when the amount of training data is a fraction of data used for training the first-pass system.
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