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Register a new userMaking the Best Use of Review Summary for Sentiment Analysis
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Added by
Sen Yang
Publication date
2019
fields
Informatics Engineering
and research's language is
English
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Sentiment analysis provides a useful overview of customer review contents. Many review websites allow a user to enter a summary in addition to a full review. Intuitively, summary information may give additional benefit for review sentiment analysis. In this paper, we conduct a study to exploit methods for better use of summary information. We start by finding out that the sentimental signal distribution of a review and that of its corresponding summary are in fact complementary to each other. We thus explore various architectures to better guide the interactions between the two and propose a hierarchically-refined review-centric attention model. Empirical results show that our review-centric model can make better use of user-written summaries for review sentiment analysis, and is also more effective compared to existing methods when the user summary is replaced with summary generated by an automatic summarization system.
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Normally, summary quality measures are compared with quality scores produced by human annotators. A higher correlation with human scores is considered to be a fair indicator of a better measure. We discuss observations that cast doubt on this view. We attempt to show a possibility of an alternative indicator. Given a family of measures, we explore a criterion of selecting the best measure not relying on correlations with human scores. Our observations for the BLANC family of measures suggest that the criterion is universal across very different styles of summaries.
The Super Characters method addresses sentiment analysis problems by first converting the input text into images and then applying 2D-CNN models to classify the sentiment. It achieves state of the art performance on many benchmark datasets. However, it is not as straightforward to apply in Latin languages as in Asian languages. Because the 2D-CNN model is designed to recognize two-dimensional images, it is better if the inputs are in the form of glyphs. In this paper, we propose SEW (Squared English Word) method generating a squared glyph for each English word by drawing Super Characters images of each English word at the alphabet level, combining the squared glyph together into a whole Super Characters image at the sentence level, and then applying the CNN model to classify the sentiment within the sentence. We applied the SEW method to Wikipedia dataset and obtained a 2.1% accuracy gain compared to the original Super Characters method. For multi-modal data with both structured tabular data and unstructured natural language text, the modified SEW method integrates the data into a single image and classifies sentiment with one unified CNN model.
Recently, sentiment analysis has seen remarkable advance with the help of pre-training approaches. However, sentiment knowledge, such as sentiment words and aspect-sentiment pairs, is ignored in the process of pre-training, despite the fact that they are widely used in traditional sentiment analysis approaches. In this paper, we introduce Sentiment Knowledge Enhanced Pre-training (SKEP) in order to learn a unified sentiment representation for multiple sentiment analysis tasks. With the help of automatically-mined knowledge, SKEP conducts sentiment masking and constructs three sentiment knowledge prediction objectives, so as to embed sentiment information at the word, polarity and aspect level into pre-trained sentiment representation. In particular, the prediction of aspect-sentiment pairs is converted into multi-label classification, aiming to capture the dependency between words in a pair. Experiments on three kinds of sentiment tasks show that SKEP significantly outperforms strong pre-training baseline, and achieves new state-of-the-art results on most of the test datasets. We release our code at https://github.com/baidu/Senta.
Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. %Considering the sentiment of the aspects(ACSA) and the overall review rating(RP) simultaneously has the potential to improve the overall performance. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are constructed for ACSA and RP separately, which may limit the further exploitation of both tasks. To address the problem and advance related researches, we present a large-scale Chinese restaurant review dataset textbf{ASAP} including $46,730$ genuine reviews from a leading online-to-offline (O2O) e-commerce platform in China. Besides a $5$-star scale rating, each review is manually annotated according to its sentiment polarities towards $18$ pre-defined aspect categories. We hope the release of the dataset could shed some light on the fields of sentiment analysis. Moreover, we propose an intuitive yet effective joint model for ACSA and RP. Experimental results demonstrate that the joint model outperforms state-of-the-art baselines on both tasks.
With the proliferation of social media over the last decade, determining peoples attitude with respect to a specific topic, document, interaction or events has fueled research interest in natural language processing and introduced a new channel called sentiment and emotion analysis. For instance, businesses routinely look to develop systems to automatically understand their customer conversations by identifying the relevant content to enhance marketing their products and managing their reputations. Previous efforts to assess peoples sentiment on Twitter have suggested that Twitter may be a valuable resource for studying political sentiment and that it reflects the offline political landscape. According to a Pew Research Center report, in January 2016 44 percent of US adults stated having learned about the presidential election through social media. Furthermore, 24 percent reported use of social media posts of the two candidates as a source of news and information, which is more than the 15 percent who have used both candidates websites or emails combined. The first presidential debate between Trump and Hillary was the most tweeted debate ever with 17.1 million tweets.
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