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Register a new userStuck? No worries!: Task-aware Command Recommendation and Proactive Help for Analysts
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Added by
Gaurav Verma
Publication date
2019
fields
Informatics Engineering
and research's language is
English
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Data analytics software applications have become an integral part of the decision-making process of analysts. Users of such a software face challenges due to insufficient product and domain knowledge, and find themselves in need of help. To alleviate this, we propose a task-aware command recommendation system, to guide the user on what commands could be executed next. We rely on topic modeling techniques to incorporate information about users task into our models. We also present a help prediction model to detect if a user is in need of help, in which case the system proactively provides the aforementioned command recommendations. We leverage the log data of a web-based analytics software to quantify the superior performance of our neural models, in comparison to competitive baselines.
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Recent times have seen data analytics software applications become an integral part of the decision-making process of analysts. The users of these software applications generate a vast amount of unstructured log data. These logs contain clues to the users goals, which traditional recommender systems may find difficult to model implicitly from the log data. With this assumption, we would like to assist the analytics process of a user through command recommendations. We categorize the commands into software and data categories based on their purpose to fulfill the task at hand. On the premise that the sequence of commands leading up to a data command is a good predictor of the latter, we design, develop, and validate various sequence modeling techniques. In this paper, we propose a framework to provide goal-driven data command recommendations to the user by leveraging unstructured logs. We use the log data of a web-based analytics software to train our neural network models and quantify their performance, in comparison to relevant and competitive baselines. We propose a custom loss function to tailor the recommended data commands according to the goal information provided exogenously. We also propose an evaluation metric that captures the degree of goal orientation of the recommendations. We demonstrate the promise of our approach by evaluating the models with the proposed metric and showcasing the robustness of our models in the case of adversarial examples, where the user activity is misaligned with selected goal, through offline evaluation.
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