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Register a new userA Study on Dialog Act Recognition using Character-Level Tokenization
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Added by
Eug\\'enio Ribeiro
Publication date
2018
fields
Informatics Engineering
and research's language is
English
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Dialog act recognition is an important step for dialog systems since it reveals the intention behind the uttered words. Most approaches on the task use word-level tokenization. In contrast, this paper explores the use of character-level tokenization. This is relevant since there is information at the sub-word level that is related to the function of the words and, thus, their intention. We also explore the use of different context windows around each token, which are able to capture important elements, such as affixes. Furthermore, we assess the importance of punctuation and capitalization. We performed experiments on both the Switchboard Dialog Act Corpus and the DIHANA Corpus. In both cases, the experiments not only show that character-level tokenization leads to better performance than the typical word-level approaches, but also that both approaches are able to capture complementary information. Thus, the best results are achieved by combining tokenization at both levels.
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Dialog acts reveal the intention behind the uttered words. Thus, their automatic recognition is important for a dialog system trying to understand its conversational partner. The study presented in this article approaches that task on the DIHANA corpus, whose three-level dialog act annotation scheme poses problems which have not been explored in recent studies. In addition to the hierarchical problem, the two lower levels pose multi-label classification problems. Furthermore, each level in the hierarchy refers to a different aspect concerning the intention of the speaker both in terms of the structure of the dialog and the task. Also, since its dialogs are in Spanish, it allows us to assess whether the state-of-the-art approaches on English data generalize to a different language. More specifically, we compare the performance of different segment representation approaches focusing on both sequences and patterns of words and assess the importance of the dialog history and the relations between the multiple levels of the hierarchy. Concerning the single-label classification problem posed by the top level, we show that the conclusions drawn on English data also hold on Spanish data. Furthermore, we show that the approaches can be adapted to multi-label scenarios. Finally, by hierarchically combining the best classifiers for each level, we achieve the best results reported for this corpus.
Dialog act (DA) recognition is a task that has been widely explored over the years. Recently, most approaches to the task explored different DNN architectures to combine the representations of the words in a segment and generate a segment representation that provides cues for intention. In this study, we explore means to generate more informative segment representations, not only by exploring different network architectures, but also by considering different token representations, not only at the word level, but also at the character and functional levels. At the word level, in addition to the commonly used uncontextualized embeddings, we explore the use of contextualized representations, which provide information concerning word sense and segment structure. Character-level tokenization is important to capture intention-related morphological aspects that cannot be captured at the word level. Finally, the functional level provides an abstraction from words, which shifts the focus to the structure of the segment. We also explore approaches to enrich the segment representation with context information from the history of the dialog, both in terms of the classifications of the surrounding segments and the turn-taking history. This kind of information has already been proved important for the disambiguation of DAs in previous studies. Nevertheless, we are able to capture additional information by considering a summary of the dialog history and a wider turn-taking context. By combining the best approaches at each step, we achieve results that surpass the previous state-of-the-art on generic DA recognition on both SwDA and MRDA, two of the most widely explored corpora for the task. Furthermore, by considering both past and future context, simulating annotation scenario, our approach achieves a performance similar to that of a human annotator on SwDA and surpasses it on MRDA.
State-of-the-art models in natural language processing rely on separate rigid subword tokenization algorithms, which limit their generalization ability and adaptation to new settings. In this paper, we propose a new model inductive bias that learns a subword tokenization end-to-end as part of the model. To this end, we introduce a soft gradient-based subword tokenization module (GBST) that automatically learns latent subword representations from characters in a data-driven fashion. Concretely, GBST enumerates candidate subword blocks and learns to score them in a position-wise fashion using a block scoring network. We additionally introduce Charformer, a deep Transformer model that integrates GBST and operates on the byte level. Via extensive experiments on English GLUE, multilingual, and noisy text datasets, we show that Charformer outperforms a series of competitive byte-level baselines while generally performing on par and sometimes outperforming subword-based models. Additionally, Charformer is fast, improving the speed of both vanilla byte-level and subword-level Transformers by 28%-100% while maintaining competitive quality. We believe this work paves the way for highly performant token-free models that are trained completely end-to-end.
ISO 24617-2, the standard for dialog act annotation, defines a hierarchically organized set of general-purpose communicative functions. The automatic recognition of these functions, although practically unexplored, is relevant for a dialog system, since they provide cues regarding the intention behind the segments and how they should be interpreted. We explore the recognition of general-purpose communicative functions in the DialogBank, which is a reference set of dialogs annotated according to this standard. To do so, we propose adaptations of existing approaches to flat dialog act recognition that allow them to deal with the hierarchical classification problem. More specifically, we propose the use of a hierarchical network with cascading outputs and maximum a posteriori path estimation to predict the communicative function at each level of the hierarchy, preserve the dependencies between the functions in the path, and decide at which level to stop. Furthermore, since the amount of dialogs in the DialogBank is reduced, we rely on transfer learning processes to reduce overfitting and improve performance. The results of our experiments show that the hierarchical approach outperforms a flat one and that each of its components plays an important role towards the recognition of general-purpose communicative functions.
Character-level models have been used extensively in recent years in NLP tasks as both supplements and replacements for closed-vocabulary token-level word representations. In one popular architecture, character-level LSTMs are used to feed token representations into a sequence tagger predicting token-level annotations such as part-of-speech (POS) tags. In this work, we examine the behavior of POS taggers across languages from the perspective of individual hidden units within the character LSTM. We aggregate the behavior of these units into language-level metrics which quantify the challenges that taggers face on languages with different morphological properties, and identify links between synthesis and affixation preference and emergent behavior of the hidden tagger layer. In a comparative experiment, we show how modifying the balance between forward and backward hidden units affects model arrangement and performance in these types of languages.
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