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Register a new userAre Donation Badges Appealing? A Case Study of Developer Responses to Eclipse Bug Reports
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Added by
Hideaki Hata
Publication date
2018
fields
Informatics Engineering
and research's language is
English
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Eclipse, an open source software project, acknowledges its donors by presenting donation badges in its issue tracking system Bugzilla. However, the rewarding effect of this strategy is currently unknown. We applied a framework of causal inference to investigate relative promptness of developer response to bug reports with donation badges compared with bug reports without the badges, and estimated that donation badges decreases developer response time by a median time of about two hours. The appearance of donation badges is appealing for both donors and organizers because of its practical, rewarding and yet inexpensive effect.
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This paper targets the problem of speech act detection in conversations about bug repair. We conduct a Wizard of Oz experiment with 30 professional programmers, in which the programmers fix bugs for two hours, and use a simulated virtual assistant for help. Then, we use an open coding manual annotation procedure to identify the speech act types in the conversations. Finally, we train and evaluate a supervised learning algorithm to automatically detect the speech act types in the conversations. In 30 two-hour conversations, we made 2459 annotations and uncovered 26 speech act types. Our automated detection achieved 69% precision and 50% recall. The key application of this work is to advance the state of the art for virtual assistants in software engineering. Virtual assistant technology is growing rapidly, though applications in software engineering are behind those in other areas, largely due to a lack of relevant data and experiments. This paper targets this problem in the area of developer Q/A conversations about bug repair.
Recent studies showed that the dialogs between app developers and app users on app stores are important to increase user satisfaction and apps overall ratings. However, the large volume of reviews and the limitation of resources discourage app developers from engaging with customers through this channel. One solution to this problem is to develop an Automated Responding System for developers to respond to app reviews in a manner that is most similar to a human response. Toward designing such system, we have conducted an empirical study of the characteristics of mobile apps reviews and their human-written responses. We found that an app reviews can have multiple fragments at sentence level with different topics and intentions. Similarly, a response also can be divided into multiple fragments with unique intentions to answer certain parts of their review (e.g., complaints, requests, or information seeking). We have also identified several characteristics of review (rating, topics, intentions, quantitative text feature) that can be used to rank review by their priority of need for response. In addition, we identified the degree of re-usability of past responses is based on their context (single app, apps of the same category, and their common features). Last but not least, a responses can be reused in another review if some parts of it can be replaced by a placeholder that is either a named-entity or a hyperlink. Based on those findings, we discuss the implications of developing an Automated Responding System to help mobile apps developers write the responses for users reviews more effectively.
Although many software development projects have moved their developer discussion forums to generic platforms such as Stack Overflow, Eclipse has been steadfast in hosting their self-supported community forums. While recent studies show forums share similarities to generic communication channels, it is unknown how project-specific forums are utilized. In this paper, we analyze 832,058 forum threads and their linkages to four systems with 2,170 connected contributors to understand the participation, content and sentiment. Results show that Seniors are the most active participants to respond bug and non-bug-related threads in the forums (i.e., 66.1% and 45.5%), and sentiment among developers are inconsistent while knowledge sharing within Eclipse. We recommend the users to identify appropriate topics and ask in a positive procedural way when joining forums. For developers, preparing project-specific forums could be an option to bridge the communication between members. Irrespective of the popularity of Stack Overflow, we argue the benefits of using project-specific forum initiatives, such as GitHub Discussions, are needed to cultivate a community and its ecosystem.
Studies over the past decade demonstrated that developers contributing to open source software systems tend to self-organize in emerging communities. This latent community structure has a significant impact on software quality. While several approaches address the analysis of developer interaction networks, the question of whether these emerging communities align with the developer teams working on various subsystems remains unanswered. Work on socio-technical congruence implies that people that work on the same task or artifact need to coordinate and thus communicate, potentially forming stronger interaction ties. Our empirical study of 10 open source projects revealed that developer communities change considerably across a projects lifetime (hence implying that relevant relations between developers change) and that their alignment with subsystem developer teams is mostly low. However, subsystems teams tend to remain more stable. These insights are useful for practitioners and researchers to better understand developer interaction structure of open source systems.
Low-code software development (LCSD) is an emerging paradigm that combines minimal source code with interactive graphical interfaces to promote rapid application development. LCSD aims to democratize application development to software practitioners with diverse backgrounds. Given that LCSD is relatively a new paradigm, it is vital to learn about the challenges developers face during their adoption of LCSD platforms. The online developer forum, Stack Overflow (SO), is popular among software developers to ask for solutions to their technical problems. We observe a growing body of posts in SO with discussions of LCSD platforms. In this paper, we present an empirical study of around 5K SO posts (questions + accepted answers) that contain discussions of nine popular LCSD platforms. We apply topic modeling on the posts to determine the types of topics discussed. We find 13 topics related to LCSD in SO. The 13 topics are grouped into four categories: Customization, Platform Adoption, Database Management, and Third-Party Integration. More than 40% of the questions are about customization, i.e., developers frequently face challenges with customizing user interfaces or services offered by LCSD platforms. The topic Dynamic Event Handling under the Customization category is the most popular (in terms of average view counts per question of the topic) as well as the most difficult. It means that developers frequently search for customization solutions such as how to attach dynamic events to a form in low-code UI, yet most (75.9%) of their questions remain without an accepted answer. We manually label 900 questions from the posts to determine the prevalence of the topics challenges across LCSD phases. We find that most of the questions are related to the development phase, and low-code developers also face challenges with automated testing.
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