Conversational Emotion Recognition (CER) is a task to predict the emotion of an utterance in the context of a conversation. Although modeling the conversational context and interactions between speakers has been studied broadly, it is important to co
nsider the speaker's psychological state, which controls the action and intention of the speaker. The state-of-the-art method introduces CommonSense Knowledge (CSK) to model psychological states in a sequential way (forwards and backwards). However, it ignores the structural psychological interactions between utterances. In this paper, we propose a pSychological-Knowledge-Aware Interaction Graph (SKAIG). In the locally connected graph, the targeted utterance will be enhanced with the information of action inferred from the past context and intention implied by the future context. The utterance is self-connected to consider the present effect from itself. Furthermore, we utilize CSK to enrich edges with knowledge representations and process the SKAIG with a graph transformer. Our method achieves state-of-the-art and competitive performance on four popular CER datasets.
Abstractive conversation summarization has received growing attention while most current state-of-the-art summarization models heavily rely on human-annotated summaries. To reduce the dependence on labeled summaries, in this work, we present a simple
yet effective set of Conversational Data Augmentation (CODA) methods for semi-supervised abstractive conversation summarization, such as random swapping/deletion to perturb the discourse relations inside conversations, dialogue-acts-guided insertion to interrupt the development of conversations, and conditional-generation-based substitution to substitute utterances with their paraphrases generated based on the conversation context. To further utilize unlabeled conversations, we combine CODA with two-stage noisy self-training where we first pre-train the summarization model on unlabeled conversations with pseudo summaries and then fine-tune it on labeled conversations. Experiments conducted on the recent conversation summarization datasets demonstrate the effectiveness of our methods over several state-of-the-art data augmentation baselines.
Conversational machine reading (CMR) requires machines to communicate with humans through multi-turn interactions between two salient dialogue states of decision making and question generation processes. In open CMR settings, as the more realistic sc
enario, the retrieved background knowledge would be noisy, which results in severe challenges in the information transmission. Existing studies commonly train independent or pipeline systems for the two subtasks. However, those methods are trivial by using hard-label decisions to activate question generation, which eventually hinders the model performance. In this work, we propose an effective gating strategy by smoothing the two dialogue states in only one decoder and bridge decision making and question generation to provide a richer dialogue state reference. Experiments on the OR-ShARC dataset show the effectiveness of our method, which achieves new state-of-the-art results.
Identifying relevant knowledge to be used in conversational systems that are grounded in long documents is critical to effective response generation. We introduce a knowledge identification model that leverages the document structure to provide dialo
gue-contextualized passage encodings and better locate knowledge relevant to the conversation. An auxiliary loss captures the history of dialogue-document connections. We demonstrate the effectiveness of our model on two document-grounded conversational datasets and provide analyses showing generalization to unseen documents and long dialogue contexts.
Conversational semantic role labeling (CSRL) is believed to be a crucial step towards dialogue understanding. However, it remains a major challenge for existing CSRL parser to handle conversational structural information. In this paper, we present a
simple and effective architecture for CSRL which aims to address this problem. Our model is based on a conversational structure aware graph network which explicitly encodes the speaker dependent information. We also propose a multi-task learning method to further improve the model. Experimental results on benchmark datasets show that our model with our proposed training objectives significantly outperforms previous baselines.
This paper describes a compact and effective model for low-latency passage retrieval in conversational search based on learned dense representations. Prior to our work, the state-of-the-art approach uses a multi-stage pipeline comprising conversation
al query reformulation and information retrieval modules. Despite its effectiveness, such a pipeline often includes multiple neural models that require long inference times. In addition, independently optimizing each module ignores dependencies among them. To address these shortcomings, we propose to integrate conversational query reformulation directly into a dense retrieval model. To aid in this goal, we create a dataset with pseudo-relevance labels for conversational search to overcome the lack of training data and to explore different training strategies. We demonstrate that our model effectively rewrites conversational queries as dense representations in conversational search and open-domain question answering datasets. Finally, after observing that our model learns to adjust the L2 norm of query token embeddings, we leverage this property for hybrid retrieval and to support error analysis.
Growing interests have been attracted in Conversational Recommender Systems (CRS), which explore user preference through conversational interactions in order to make appropriate recommendation. However, there is still a lack of ability in existing CR
S to (1) traverse multiple reasoning paths over background knowledge to introduce relevant items and attributes, and (2) arrange selected entities appropriately under current system intents to control response generation. To address these issues, we propose CR-Walker in this paper, a model that performs tree-structured reasoning on a knowledge graph, and generates informative dialog acts to guide language generation. The unique scheme of tree-structured reasoning views the traversed entity at each hop as part of dialog acts to facilitate language generation, which links how entities are selected and expressed. Automatic and human evaluations show that CR-Walker can arrive at more accurate recommendation, and generate more informative and engaging responses.
Although paths of user interests shift in knowledge graphs (KGs) can benefit conversational recommender systems (CRS), explicit reasoning on KGs has not been well considered in CRS, due to the complex of high-order and incomplete paths. We propose CR
FR, which effectively does explicit multi-hop reasoning on KGs with a conversational context-based reinforcement learning model. Considering the incompleteness of KGs, instead of learning single complete reasoning path, CRFR flexibly learns multiple reasoning fragments which are likely contained in the complete paths of interests shift. A fragments-aware unified model is then designed to fuse the fragments information from item-oriented and concept-oriented KGs to enhance the CRS response with entities and words from the fragments. Extensive experiments demonstrate CRFR's SOTA performance on recommendation, conversation and conversation interpretability.
Conversations aimed at determining good recommendations are iterative in nature. People often express their preferences in terms of a critique of the current recommendation (e.g., It doesn't look good for a date''), requiring some degree of common se
nse for a preference to be inferred. In this work, we present a method for transforming a user critique into a positive preference (e.g., I prefer more romantic'') in order to retrieve reviews pertaining to potentially better recommendations (e.g., Perfect for a romantic dinner''). We leverage a large neural language model (LM) in a few-shot setting to perform critique-to-preference transformation, and we test two methods for retrieving recommendations: one that matches embeddings, and another that fine-tunes an LM for the task. We instantiate this approach in the restaurant domain and evaluate it using a new dataset of restaurant critiques. In an ablation study, we show that utilizing critique-to-preference transformation improves recommendations, and that there are at least three general cases that explain this improved performance.
In recent years, remote digital healthcare using online chats has gained momentum, especially in the Global South. Though prior work has studied interaction patterns in online (health) forums, such as TalkLife, Reddit and Facebook, there has been lim
ited work in understanding interactions in small, close-knit community of instant messengers. In this paper, we propose a linguistic annotation framework to facilitate analysis of health-focused WhatsApp groups. The primary aim of the framework is to understand interpersonal relationships among peer supporters in order to help develop NLP solutions for remote patient care and reduce burden of overworked healthcare providers. Our framework consists of fine-grained peer support categorization and message-level sentiment tagging. Additionally, due to the prevalence of code-mixing in such groups, we incorporate word-level language annotations. We use the proposed framework to study two WhatsApp groups in Kenya for youth living with HIV, facilitated by a healthcare provider.
