This paper shows that CIDEr-D, a traditional evaluation metric for image description, does not work properly on datasets where the number of words in the sentence is significantly greater than those in the MS COCO Captions dataset. We also show that
CIDEr-D has performance hampered by the lack of multiple reference sentences and high variance of sentence length. To bypass this problem, we introduce CIDEr-R, which improves CIDEr-D, making it more flexible in dealing with datasets with high sentence length variance. We demonstrate that CIDEr-R is more accurate and closer to human judgment than CIDEr-D; CIDEr-R is more robust regarding the number of available references. Our results reveal that using Self-Critical Sequence Training to optimize CIDEr-R generates descriptive captions. In contrast, when CIDEr-D is optimized, the generated captions' length tends to be similar to the reference length. However, the models also repeat several times the same word to increase the sentence length.
We explore the application of state-of-the-art NER algorithms to ASR-generated call center transcripts. Previous work in this domain focused on the use of a BiLSTM-CRF model which relied on Flair embeddings; however, such a model is unwieldy in terms
of latency and memory consumption. In a production environment, end users require low-latency models which can be readily integrated into existing pipelines. To that end, we present two different models which can be utilized based on the latency and accuracy requirements of the user. First, we propose a set of models which utilize state-of-the-art Transformer language models (RoBERTa) to develop a high-accuracy NER system trained on custom annotated set of call center transcripts. We then use our best-performing Transformer-based model to label a large number of transcripts, which we use to pretrain a BiLSTM-CRF model and further fine-tune on our annotated dataset. We show that this model, while not as accurate as its Transformer-based counterpart, is highly effective in identifying items which require redaction for privacy law compliance. Further, we propose a new general annotation scheme for NER in the call-center environment.
