Intent detection is a key component of modern goal-oriented dialog systems that accomplish a user task by predicting the intent of users' text input. There are three primary challenges in designing robust and accurate intent detection models. First,
typical intent detection models require a large amount of labeled data to achieve high accuracy. Unfortunately, in practical scenarios it is more common to find small, unbalanced, and noisy datasets. Secondly, even with large training data, the intent detection models can see a different distribution of test data when being deployed in the real world, leading to poor accuracy. Finally, a practical intent detection model must be computationally efficient in both training and single query inference so that it can be used continuously and re-trained frequently. We benchmark intent detection methods on a variety of datasets. Our results show that Watson Assistant's intent detection model outperforms other commercial solutions and is comparable to large pretrained language models while requiring only a fraction of computational resources and training data. Watson Assistant demonstrates a higher degree of robustness when the training and test distributions differ.
This paper presents a production Semi-Supervised Learning (SSL) pipeline based on the student-teacher framework, which leverages millions of unlabeled examples to improve Natural Language Understanding (NLU) tasks. We investigate two questions relate
d to the use of unlabeled data in production SSL context: 1) how to select samples from a huge unlabeled data pool that are beneficial for SSL training, and 2) how does the selected data affect the performance of different state-of-the-art SSL techniques. We compare four widely used SSL techniques, Pseudo-label (PL), Knowledge Distillation (KD), Virtual Adversarial Training (VAT) and Cross-View Training (CVT) in conjunction with two data selection methods including committee-based selection and submodular optimization based selection. We further examine the benefits and drawbacks of these techniques when applied to intent classification (IC) and named entity recognition (NER) tasks, and provide guidelines specifying when each of these methods might be beneficial to improve large scale NLU systems.
We present the first multi-task learning model -- named PhoNLP -- for joint Vietnamese part-of-speech (POS) tagging, named entity recognition (NER) and dependency parsing. Experiments on Vietnamese benchmark datasets show that PhoNLP produces state-o
f-the-art results, outperforming a single-task learning approach that fine-tunes the pre-trained Vietnamese language model PhoBERT (Nguyen and Nguyen, 2020) for each task independently. We publicly release PhoNLP as an open-source toolkit under the Apache License 2.0. Although we specify PhoNLP for Vietnamese, our PhoNLP training and evaluation command scripts in fact can directly work for other languages that have a pre-trained BERT-based language model and gold annotated corpora available for the three tasks of POS tagging, NER and dependency parsing. We hope that PhoNLP can serve as a strong baseline and useful toolkit for future NLP research and applications to not only Vietnamese but also the other languages. Our PhoNLP is available at https://github.com/VinAIResearch/PhoNLP
