Recent work in open-domain conversational agents has demonstrated that significant improvements in humanness and user preference can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al., 2020; Roller et al., 202
0). However, if we want to build agents with human-like abilities, we must expand beyond handling just text. A particularly important topic is the ability to see images and communicate about what is perceived. With the goal of getting humans to engage in multi-modal dialogue, we investigate combining components from state-of-the-art open-domain dialogue agents with those from state-of-the-art vision models. We study incorporating different image fusion schemes and domain-adaptive pre-training and fine-tuning strategies, and show that our best resulting model outperforms strong existing models in multi-modal dialogue while simultaneously performing as well as its predecessor (text-only) BlenderBot (Roller et al., 2020) in text-based conversation. We additionally investigate and incorporate safety components in our final model, and show that such efforts do not diminish model performance with respect to human preference.
With the early success of query-answer assistants such as Alexa and Siri, research attempts to expand system capabilities of handling service automation are now abundant. However, preliminary systems have quickly found the inadequacy in relying on si
mple classification techniques to effectively accomplish the automation task. The main challenge is that the dialogue often involves complexity in user's intents (or purposes) which are multiproned, subject to spontaneous change, and difficult to track. Furthermore, public datasets have not considered these complications and the general semantic annotations are lacking which may result in zero-shot problem. Motivated by the above, we propose a Label-Aware BERT Attention Network (LABAN) for zero-shot multi-intent detection. We first encode input utterances with BERT and construct a label embedded space by considering embedded semantics in intent labels. An input utterance is then classified based on its projection weights on each intent embedding in this embedded space. We show that it successfully extends to few/zero-shot setting where part of intent labels are unseen in training data, by also taking account of semantics in these unseen intent labels. Experimental results show that our approach is capable of detecting many unseen intent labels correctly. It also achieves the state-of-the-art performance on five multi-intent datasets in normal cases.
