This study addressed the implementation of quality Circles in public-service organizations according to a case study of the Syrian communications company, through the definition of the concept of quality Circles and the mechanism for its work, and to
identify the availability of the main requirements for the implementation of quality Circles, through four main variables, which are: Organizational culture, Training, Awareness and Understanding of the higher administration of the concept of quality Circles, in response to and support of the higher administration for the implementation of quality Circles. The method of random caste proportionate sampling has been used to determine the size of the research sample, and a preparation of a questionnaire as a tool for the study has been done, and the percentage of responding to it has reached (73%).
A group of statistical methods have been used for the analysis of survey data according to a descriptive analysis using the SPSS Program, These methods are: Cronbach's Alpha Testing, Pearson Correlation Coefficient, Arithmetic Average, Weighted Average, and Standard Deviation, Kolmogorov-Smirnov Test, T- Test.
The researcher has presented a number of recommendations which conform to the results reached, the most important results were: the lack of a sufficient level of organizational culture and training, the lack of a sufficient level of awareness and recognition at the higher administration about the concept of quality Circles, and the lack of a sufficient level of response and support at the higher administration about the implementation of quality Circles in Syrian Communications Company. Therefore, quality Circles can not be applied in the studied company
