The European Quality Model that characterizes this edition is based on the following premise: satisfaction of customers, employees and positive impact on society can all be achieved through leadership, strategic policy, correct management of personne
l, effective use of available resources, and correct definition of operations, which ultimately result in For excellence in results.
This approach attempts to provide a broad perspective on the concepts of management concerned, which cover areas such as strategic management, or information systems and human resources.
Hence, these standards are closely related to the major resources of the institutions and the basic capabilities that control and manage them.
Approaches to improving the performance of both business and operations have developed during the last decades, starting with management by objectives and results, passing through total quality control, then total quality management, then six sigma, then the theory of constraints, then re-engineering, the methodology of exclusion of waste, then knowledge management, then electronic supply chain management, and then the integration between the six methodology Sigma and LSS and finally High Performance Organizations.
These curricula, some of them focus on performance efficiency, others focus on performance effectiveness, and some focus on developing the knowledge capabilities of the organization and then developing its intellectual capital in order to achieve self-sustainable development.
The book focuses on the Six Sigma methodology as a quality measure and improvement program, which was developed by Motorola, which focused on process control to the point of one sigma year or 3.4 defects per million units produced, and this includes identifying the most important factors for quality that are determined by the customer. Through this, process changes are reduced, capabilities are improved, stability is increased, and auxiliary systems are designed, which may be Design for Six Sigma (DFSS) to help achieve the Year Sigma goal.
